Spartan RaceReviews of spartan.com

Ich hab immer gern an den Rennen teilgenommen bis zur PANDEMIE. Seitdem sitze ich auf Gutscheinen im Wert von 700 EUR die ich nicht einlösen kann und Einschreiben nach Liechtenstein kamen zurück mit dem Vermerk "abgewiesen". Anfragen an Spartan selbst bleiben ebenfalls unbeantwortet. Wer groß von Sportlichkeit und Fairness spricht, sollte dies auch leben und fair gegenüber den Sportlern sein. Rennen finden doch weiterhin statt, dann sollte es auch möglich sein, die Erstattungen zu veranlassen und sich nicht hinter der XChange Sport und Event AG als deren Zahlungsdienstleister zu verstecken bzw. uns alle zu ignorieren und damit derart zu betrügen.

Die Geschäftspolitik ist einfach nur eine Frechheit. Die Läufe an sich sind meidt an spannenden Orten und nicht schlecht. Das ändert leider nichts an einer einzigen kommerziellen Geldmacherei mit miserablen Support und Änderungsmodalitäten in der Vergangenheit

Abzocke - trotz Einschreiben keine Rückerstattung der Kosten für das wegen Corona ausgefallene Rennen, entgegen der gesetzlichen Vorgabe. Angebotener Gutschein musste wegen Terminkonflikt bei 3 Personen abgelehnt werden. Keine Rückmeldung mehr von Servicecenter, Absage via Facebook - nie wieder!

This company has minimal support staff to answer questions. Most of their fees are ridiculous add ons like mandatory parking fees etc. Their website is the most frustrating to navigate. SAVE YOUR MONEY, do not support this company.

After 4 weeks of emailing customer service, 12 emails and filing a complaint to the Michigan attorney general, I finally received a refund for a race they cancelled. I pre purchased race tickets (spent $200) for a Michigan race in July 2022 and Spartan cancelled the race in October 2022. I followed the directions in the email but they only sent me a partial refund of 2 tickets. I went back and forth with customer service via email and they insisted that they couldn’t refund the kids passes and processing fees. My friend suggested that I file a claim with the MI attorney general. I did that and finally got a full refund. If you pre purchase your tickets and they cancel, don't expect that they will do the right thing to refund your money!

HORRIBLE CUSTOMER SERVICE!!! I made an order 20 days ago for shoes that I was planning to wear in an upcoming Spartan Beast race. When I didn't get an update on the shipment after a week, I reached out on the website by making a "request" only to receive an automated response that they will look into it and get back to me... Which they never did! So I made another request a week later with the same outcome. Now, it's 20 days since I made my order and still no contact. When I reached out to DHL, they said they didn't even receive my package to ship it!!! There is no number to call or way to get in touch other than these pathetic online requests. I would honestly give them 0 stars if I could for the lack of care for the customer and shady contact methods. For what it's worth, I will bring this up with the race organizers and hopefully get to the bottom of this issue. But one thing is for sure, I WILL NEVER BUY ANYTHING FROM THEIR ONLINE STORE EVER AGAIN!

Spartan has the absolutely most terrible customer service I've ever received from any event, or from any business in my life. The event postponed 6 times, and every time refused to offer refunds. Any communicatuon from their customer service or staff was brief, dismissive and even at times aggresive. Once they have tickets holders money they don't care about delivering an event or serving their customers. They only offered refunds, after 6 postponements, after they were forced to respond because increasing numbers of customers were contacting Fair Go, and Commerce Commission and etc. The Spartan company operates events across NZ and Australia. I recommend never entering a Spartan event in NZ or Australia!

Worst experience ever, disgusted! Will never book a Spartan event ever again. You pay your $200 only to find they move the race less than a week out, so not offer a refund, instead say you can transfer your entry to another Spartan race for the following year.. then only to also state that there won’t be another race in your country (NZ) so you’ll have to travel to AUS to do it. Read all the other reviews too - do not pay your money to these people.