John B.
Appalling response to Medical Emergency…
Appalling response to Medical Emergency Hotline call. Called to report pain and vision problem suddenly occurring a week after cataract surgery. Was told an opt specialist would call me back ‘shortly’. Two hours later and still no contact. Tried to ring emergency line back and, after 15 minutes holding , still no answer. I finally got a call back at 1718 hrs. Five hours after my first call to the “Emergency Hotline”. I was so angry and suffering a bad angina attack, that I couldn’t answer it for fear of getting even more stressed. I’m treating the eye with regular dosing with the prescribed drops. Medical Emergency ! Hah! You’ll be lucky to get a response. They’re good at production line surgery but rubbish at answering Medical Emergency Line Cannot think what to do next! Answer : Don’t have a problem ! You’ll get ignored.



