Spa MedicaReviews of spamedica.com

I had an assessment for NHS cataract surgery at SpaMedica and was informed that they could offer me suitable surgery. It transpires that SpaMedica had noted a particular complication that they were not qualified to correct but did not inform me at any stage. Surgery went ahead and my sight in one eye is now substantially impaired. No solution has been offered by SpaMedica

I have yet to have the pleasure of visiting SpaMedica despite the recommendation from Vision Express. My right eye is below DVLA limit. I was referred to SpaM for cataract surgery in late January, and given an appointment for 6th March. Returning from France on 5th March for that appointment in Cambridge I got a message to say that it was cancelled and a new appointment set for 14th April, 5+ weeks later! After calling three times and narrowly missing a chance for 2nd April (it was taken by someone else online at the same moment), I was finally given on 18th March an appointment for 10th April but in Wembley, to which I must travel. Why is there not a priority list for those like me whose appointments are cancelled at short notice? Better still, a call-back service to make us feel more wanted? UPDATE - I did receive a call on Tuesday 24 March from Sheila P in Cambridge with an appointment for 31 March. I've added a star pending this welcome event.

Lens clouded over, had to wait 3 months for 1st appointment which has been cancelled due to being an NHS patient and told it will be another 2 months b4 we can get another appointment, bearing in mind my dad is a full time carer for my mum, I think 5 months of not being able to see clearly is unacceptable.

See a real Dr!! Worst outcome for a hair transplant that was NOT even performed by the DR! I did not meet or consult the DR BEFORE OR DURING! Horrible place! Would your technicians or nurses not know that you should never put someone under anesthesia when they are panicking? Also, the damage and puncture wounds from where you took the hair have caused me to lose chunks of hair. This is an honest review to encourage people to see a doctor, not a technician. A hair transplant is a serious procedure that impacts your life daily. This surgery caused me to lose significant hair and has negatively affected my life in many ways. Additionally, I want to mention that you should have adjusted the cost. I was charged for 3,500 grafts but only received 2,600. An extra $2,000 for what? The cost should have been adjusted accordingly. Finally, I do not need to see you for PRP. What you offered me instead was another hair transplant at a lower price. NEVER!!! Even if it were free, I would never accept another procedure due to the horrible outcome. Please, everyone, make sure a doctor is performing your hair transplant—not technicians from a third-world country practicing on your head!

Beware, no aftercare whatsoever. 24 hour “Emergency” helpline is worse than useless and advises a call back within 24 hours, which is completely useless in the case of an emergency.

i had a cataract removed in May & had sight for 4 days but the eye became red so I called their emergency number which turned out to be a call centre as they can't be contacted directly. I was told someone would call me but called again after 2 hours & was told to use dry eye drops more often. My sight then blurred & became very sun & light sensitive & after calling again in an emergency I fell down the stairs & called them & they made an emergency appt & examined me & I said I had a membrane growing in the eye. I explained that I'm not computer literate & don't drive so go out to shop using public transport. After many calls I saw a surgeon who examined me & after typing everything on the computer he mentioned laser treatment & without any other discussion went home. I called them again & was told that they will see if I'm suitable for laser treatment & put me on a waiting list but so far nothing else has happened. There's no hurry, emergency or interest in my situation or the discomfort & difficulties being caused. I've just been left. Spa Medica are unprofessional & unhelpful & so long as they know what's going on the client doesn't need to. They hide behind their call centre who are equally unprofessional & unhelpful & whose managers are 'unavailable' so nothing further happens.The only inconvenience is to me as SpaMedica & their call centre are obviously unaffected. I will definitely take things further should I fall again.

I had a cataract done in January 2024 and my vision is worse now than it was before the op. I wish I had never gone to Spa Medica. I would like to warn people to make sure that if you have astigmatism they inform you of the choice of lens you should have. No one advised me so I had the NHS lens and now my sight is awful. If you have astigmatism it is advised you have a Toric lens which had I been given the choice, I would have had, even thought I would have had to go private. I am now under the hospital hoping they can help me ! I am so angry and feel they have been negligent in not giving me the correct advice.

My husband had left eye surgery in February and right eye surgery was booked in for end of March. We turned up for the appointment early morning and were told that it was cancelled without his knowledge. He made a complaint asking for an explanation as to what went wrong but still waiting. Then hospital offered him an appointment which he didn't want but he was told to book it so they can offer him an earlier appointment if there is any cancellations. He had to cancel it because they didn't contact him as promised. They rebooked it in May but had to cancel it due to an illness. We have been trying to rearrange his appointment for the middle of August but they can't do it because the gap between the first surgery and second is too far. He would have had the second surgery done in March if they didn't cancel it. All this happened due to a human error on their side. Why can't someone use their common sense to admit their mistake as we have accepted the error and offer him a date he can attend rather than making his life more difficult. He is already struggling having to work wearing a pair of glasses with one lens on as opticians would not make glasses until both eyes are done. I am very disappointed for the way he was treated by Spamedica.