Spalding LabsReviews of spalding-labs.com

I have been a customer for 20 years. Not sure what has happened. first 2024 never hatched and this is before trying to get my 2024 shipment schedule corrected. Should have took that as a sign. Calls, emails no response. Very frustrated and feel cheated

Something is wrong.. company is not responding to emails, calls ,chats. I have used this company for many years.

st my preorder and no response to calls or emails. after over 5 years of being a customer, i am done. 2 weeks after i emailed i got a call, what a joke, i have shared with a lot of people about this but probably not necessary as they will belly up

Is this company out of business?? Have tried calling them twice in the last week and only got music. Finally was able to leave a message 2 days ago with no call back - I've paid in advance and I want my money back- they've been good to deal with the past 5-6 yrs but something is wrong - bankrupt? Will talk to my bank

I don’t know what’s wrong with this company. I’ve been buying fly predators from them for 15 years. Always great service. This year, terrible. Lost my pre order. Set up my schedule and finally shipped one month late. Have had my shipment for a week and a half and still no activity on the bag which is abnormal. Now they don’t answer the phone or email so I’m helpless in this situation. So disappointing.

Received order and eaiyef5 days and all flies never appeared. Called number on back of packet, get a message, no person ever...but they give you a 5 min msg on all the things WE need to do...finally leaveavoicemail and# call...1st call Sat, 2nd call wed/Thur....still not heard from a soul...Customers service.ha! The pandemic is over, your increase in calls excuse, give me a break...you have never answered one! Improve your service and send me my replacement packet, you got my money, now lets get the goods that work

At one time this was an excellent company. Now, they're not sending quality and the predators are not hatching. No response to multiple emails, No response via phone messages. Have been a loyal customer for 12 years. This company no longer cares about quality control nor customer concerns. Lengthy hold times playing horrible music...same song over and over, then put in voice-mail that is never returned. I will be disputing the charges with my bank given I can't get any response from Spalding. Now, I have a second shipment that I've been charged for and still unable to reach anyone.

The first shipment of fly predators this year didn't hatch for a month. The second one was delayed by 10 days for no apparent reason (and still hasn't hatched). When I called and complained they said they would send additional shipment but never did. A separate order of Bye Bye Insects was marked as shipped 2 days after it was charged, and two weeks later UPS has not received the package yet. The UPS tracking status is still "Label created." Tried to call several times today. Same story each time - a few minutes of listening to Eine Kleine Nachtmusik before they tell you to leave a message. Live chat off their website was sitting idle for an hour before I gave up. I'm canceling all my orders with them. There must be other companies out there with more respect for their customers.