Elizabeth T.
Tiny is as Tiny Does
I opened an account there because it's close and I wanted to have my checking at a real bank, not a holding company. The big banks? They don't do banking. That's outsourced. They're holding companies. I only have a checking account there, but it is the worst I've had in 50 years. It is absurd. You cannot charge anything overseas without calling customer service. Then you have to reauthorize the transaction every 90 days. You have to do it for every merchant. I have no idea how you could travel with it. When you call customer service you get a different answer every time. Last time she said she couldn't do it, that a supervisor would have to call me back. When she did SHE ASKED ME WHY I WANTED TO DO IT!!! This is for a $50 transaction folks with a very reputable Australian company (iTelescope.net) that I have done business with for 20 years. I understand what they're trying to do. In cases of fraud, it's usually the bank that eats the loss. Fine. They're small and don't want to pay for fraud. But the way they have it locked down.... Well, it's like if I went in as a security expert and they said, "We want zero hacking of our systems", and I replied, "OK, I can do that directly". "Unplug your machines". They would say, "We can't get any work done", which is exactly where they have left me. No difference. They do not disclose this when you open the account. I certainly won't be opening any other accounts there.