Southern Guarantee Moving and StorageReviews of southernguaranteemoving.com

I have moved all over the country many times, and this was the WORST mover experience I've had. Like other reviews here say, sales reps lie to get the booking and then the problems start. If this happens to you, call your cc company and cancel the deposit. Southern is a fraud company. My movers never showed up and my move never happened. Watch out for: *say they aren't BBB because they are small and don't want to pay for fee (it is because they would not get a good rating) *says to look on Trustpilot and google for reviews (will even tell you to look at some of the comments that talk about them as individuals) - these positive reviews are paid and they are all super recent. no long term history. *when you ask about the FMSCA and DOT# and them being a broker, they will lie and tell you that Southern has its own trucks and is also a carrier (they do NOT operate any trucks and have no affiliates underneath them as subsidiaries who do. They will tell you to look at how Mayflower is categorized on FMSCA and say they operate a similiar model. It is NOT true. Southern owns no trucks. They sold my job to a carrier with horrible complaints and reviews. *They do not do an honest inventory list (example: I had 4 large outdoor ceramic plant pots that are very heavy. I explained this, and even afterwards the inventory list said "4 clay pots 1 lb each per client". They want to keep the inventory low to quote you a better price, and then when the carrier gets involved for pickup you will be stuck with huge price increases. Ben Mallard was my sales rep. Everything he told me was a lie. He completely disappeared once the job was sold. I could not get ahold of him at all, or even on the move day when the movers canceled on me. The customer service basically said there was nothing they could do and kept sending me elsewhere for answers. Terrible company.

Quoted $3500 to move a 2-bedroom apartment 1000 miles away. Paid a non-refundable deposit just under $2000. Movers showed up on time - so far, so good. However, every time I asked when my things will be showing up at the new location - BECAUSE IT'S 1000 MILES AWAY AND REQUIRES COORDINATING - I keep getting pushed off to ask the foreman, then the foreman tells me I have to coordinate with Dispatch, THEN Dispatch tells me I should have indicated my availability with the foreman. When the foreman arrives, he says I have more items than what was quoted. Every time I talked to someone before the movers showed up, I asked what size boxes I was being quoted on. They would not answer my question. I have a bad back, so I use small book boxes. Well, turns out, each small book box counts as one item. I was not being charged by weight or cubic feet, I was being charged per item. But they did not tell me this when I asked. So the foreman informs me the cost to move my things has increased an additional $3000 - THAT'S A TOTAL OF $6500 - and asks if the movers should stop loading the truck, or if I will pay now. I have no choice, I am now in a bind, and they know it. I am now 1000 miles away, and Dispatch cannot even tell me when I will receive my property. Could be in "a few more days," could be 21 days...They also didn't inform me when they took my money that the drivers cannot drive more than 400 miles per day. Meanwhile, they have squeezed me for every penny that I owe, plus money I have now had to borrow from my retired mother, living on a very fixed income. Shady, upcharging at the time of pick up, vague drop-off scheduling. Oh, and they shattered a lamp when they loading my things on their beat-up moving truck, and left several items behind that I had to strap down to my truck.

Bait and Switch scam company. Only a broker they don't own any trucks and will lie on a quote to get your non refundable deposit. You have no idea what company will show up. We paid them $3500 we cant get back and they didn't provide any moving services to us. Total scam beware.

This is a SCAM. They "organize" your move to another company and then take no responsibility for delays or damaged items. Absolutely no communication unless you contact them and don't expect to ever hear from your move coordinator again. Do NOT use them to move. They will take your deposit and steal your money.