Southern Guarantee Moving and StorageReviews of southernguaranteemoving.com

I am an actual customer instead of the fake reviewers leaving all the great reviews. DO NOT TRUST THE POSITIVE REVIEWS FOR THIS COMPANY! I would give 0 stars if I could. This company touts itself to be a moving company but is actually a moving broker and hire third party movers that you do not get to contact or speak to until an hour or two before they arrive to take your things. They also hook you in initially with a low price moving estimate and when they call to confirm your move the week before, it doubles-triples in costs. I was originally quoted $2K for a one bedroom move that then turned into $4.6K upon speaking to someone from Southern the week before. They take the money out in ACH transactions, so forget trying to get any money you give them back or to have your bank try to fight to get it back for you. They lie frequently about when you will receive updates and information. I was guaranteed to be called 48 hours ahead of the day the movers were going to show up to confirm the move date and time. They called me less than 24 hours before to let me know to expect the movers to call between 2-6P the following day; this was after a day spent on the phone with outsourced third world representatives who refused to connect me with someone in the actual Ft. Lauderdale office. The movers then called at 630P the next day to let me know they were going to arrive close to 8P. After several assurances from Southern that I could arrange a drop off of my things 1-2 days later, I was horrified to learn from the actual moving company that I would have to pay an additional $2K to guarantee a delivery date and that my things would actually be picked up and taken to a warehouse and stored there until they had a truck full enough to go to my location. I was told by the actual movers that this could take up to two weeks. Given that I had not received this information from Southern and was under the expectation that I would be getting my stuff within a day or two, I was not able to prepare for up to 2 weeks without the appropriate clothes to start my job or even have something to sleep on in my new home. I then elected to figure out another way to get my stuff to my new place. Obviously they did not refund my money. I am out $2.4K of my hard earned money to Southern, $5.5K to actual legitimate movers, and also all the time I spent trying to arrange something else. This was the most stressful move of my life (I have moved several times) and it is all because of Southern Guarantee. If you value your time, money, energy, and peace, STAY AWAY FROM THIS COMPANY.

AWFUL EXPERIENCE. Had a move scheduled for today and everything possible went wrong. Was initially quoted 2300 dollars for a 1 bedroom apartment move agreed to this several months ago. Quality assurance called the week before the move and recommended adding a little extra space bringing the total to 3000. Agreed to this to be safe. Day of the move twas scheduled for a specific time of 11-3 and the movers did not show. Eventually they called and quoted me 1000 above the the 3000 quoted earlier last week. Had to cancel because the rate became to high and get none of my deposit back. Completely scammed DO NOT USE THESE PEOPLE

This company is a total bait and switch scam. My daughter was moving home to Philadelphia from Kansas area so I tried to do some leg work to help her out. Spoke to Marie to start with giving her all items to be moved and price was around $1900 and Marie said movers would be in Philly in 3-5 days. Then a guy named Aaron from Southern called my daughter 3 days before move and after going over every item to be moved told her that cubic footage was more then what Marie estimated and cost now would be $3885 but he told my 24 yr old daughter that he was over estimating to be safe. When movers come on the day of her, of which she needed to be out of her current apartment, they open up moving truck and there is barely enough room for her couch and a few other things as they needed the rest of truck space for another customer. Movers then stated they where headed to Colorado and her stuff would not arrive in Philly at least 2 weeks. After her being very upset and not understanding why this guy Aaron would specifically call to go over each piece she needed moved and then saying to my daughter that he was over estimating that at last possible moment everything changed. She was between a rock and a hard place because of their lies and bait and switch tactics. Total cost was $6800 of my daughter’s hard earned money and that is with them forcing her to pay and extra $500 to get her stuff to Philly in 3 days. Please do not trust this company, total farce and they are extremely and totally dishonest.

SCAM!!! Underestimated our price by half. We could only move half our stuff or we would lose 1500$. Then when our items arrived our flat screen tv was busted, bed broken AND missing parts, and the dresser was broken. All the large items were broken. Horrible customer service. TOTAL SCAM

Worse than a scam. A scam at least wouldn't leave your stuff in an unknown location and completely ghost you. Garbage service. Took advantage of my elderly parents-in-law, arrived several days late to load, demanded $2000 more than the estimate, and their belongings have not arrived at the new location after more than a week. They will not return any attempts to contact. Absolute trash service. I hope they get sued and lose and are forced to dissolve as a company.

DO NOT USE THIS COMPANY. This was my first long distance move, and I had to use the cheapest company due to my limited funds. It is not worth it, especially since the movers will tack on extra charges. Go with a bit pricier and more reliable company, you will not regret it! The sales people at S.G. are pushy and reassure you there will be enough space. They even added an extra 25 boxes (total 35) to my inventory just to make sure. After packing everything, I was EXTREMELY under my estimated inventory (10 boxes, and all furniture listed on my initial estimate). When the movers arrived (giving me 20 minutes notice, after Southern Guarantee said they would give 1 hour), they said there would definitely NOT be enough space. They encouraged me to bribe them with a $150 tip each, so that they would pretend like it was fine. Instead, I removed three hefty pieces of furniture from my inventory, and it fit within the limits according to the two movers. They called their boss for final checkout, and he said I was not within the limit because 2 lines of the truck was 400 cubic feet, and I was only allotted 268, so I was charged an extra $430. It defeated the entire purpose of the low estimate, and there was no way my estimate would accurately fit my inventory despite the salesperson assuring me it would (I was literally TWENTY FIVE BOXES BELOW MY ESTIMATE).

My wife and I mistakenly agreed to sign a binding estimate with Southern Guarantee Moving and Storage without checking on their reputation with the Better Business Bureau as well as numerous customer reviews on several websites. Before you sign or pay anything to Southern Guarantee Moving and Storage, do yourself a favor and read the numerous customer complaints. First, you need to know that Southern Guarantee is only a broker, they don’t do any actual moving. Their estimate includes the statement “. . . please read Your Rights and Responsibilities When You Move, and Ready to Move Brochure provided by the moving company and seek further information at the government website protectyourmove.gov”. After reading these documents, I quickly realized there were several red flags associated with Southern Guarantee. First, Southern Guarantee did not provide us a list of the carriers they contract with. Based on customer reviews and photos of damaged goods, I believe this is because they do not want their customers looking them up in advance. The brochure states that you need to check whether the interstate mover is registered with the Federal Motor Carrier Safety Administration and has a U.S. Department of Transportation number. It’s difficult to do that if you don’t know what the company’s name is. As of 13 August, 2022, Southern Guarantee Moving and Storage has 67 complaints and a grade of “F” on the Better Business Bureau website and a score of 1 out of 5 on Yelp. They are not a BBB-accredited business. When I called to ask them me who they had tentatively contracted our move with, they refused to tell me. The second red flag was when their contracted carrier contacted me and stated that he would be showing up in three days (on the wrong date) to start loading and packing. The gentlemen who called me would not tell me the name of his company and stated that they would have our 4-bedroom home packed and loaded in a single day. The third red flag was when I offered to pay the carrier to visit our home in advance of the move to confirm our weight and cubic feet requirements he said it was a waste of time. I later find out this same carrier has 18 years of scamming people out of their belongings and threatening to unload or keep their belongings unless he receives more money. His reputation with at least six different moving companies in at least three different States had been following him since 2004 in New York.

***REAL CONSUMER REVIEW***Do not go with this they broke binding contract, and you lose deposit if you don’t let them move stuff so you’re in a corner. And they do not care I have attached list for items they were suppose to get and we were quoted for so basically we lost money on this transaction. Call movers directly don’t go with them. We spoke with q&a a couple days before they increased price so we thought we were good as long as we didn’t add items. But no they couldn’t even take all the items listed. I’m honestly disappointed I ignore the bad reviews. Please pay attention to this comment. And I apologize to the lady I was upset with I know she just caught in the scam to. TRUST ME DONT GO THIS ROUTE TRUST. *** They claimed we were getting a good rate bc someone cancelled , they are good sales ppl. Lol *** now we are going to be stuck with a furniture removal fee from our apartment smh