Soothing CompanyReviews of soothingcompany.com

I am a consumer that does not like to write negative reviews, however, I have to write on in such an instance. Initially, the customer service was excellent with Sara. I was very excited. When the product arrived the first time, the slate was damaged. I immediately took pictures and contacted Sara. They issued another slate to be delivered. This one arrived damaged as well. The process was repeated. Another slate was ordered. Again, it arrived damaged although it was with a different carrier. The problem was the Soothing Company did not properly package the product for long distance travel. For the life of me, I could not understand why they would not secure a fragile material more securely. I will not discuss that I had to re-schedule my grand opening because of the three attempts to deliver the slate which is an integral part of the product. Nor shall I mention, this is a very expensive purchase, cost close to two thousand. For that price, you think they would get it right. So FINALLY, on the FOURTH attempt, the slate appeared properly secured, however, I had to accept the delivery without inspecting as the carrier would not allow their driver to open it. I immediately called Sara and advised her of this. She stated that I had 48 hours to inspect. Now the problem is this.. my contractor cannot come until after 48 hours and I will not allow any one other than a professional to open this package as long as it took for them to get it right! Loren and Sara advised me basically I am on my own. To sum it up, I am sooo sorry I started this journey with the Soothing Company and once I have this installed, I am praying it looks magnificent for all the trouble I have been through with this company. I would NOT recommend them to my colleagues.

I bought a fountain from them. It doesn't hold water in the basin. They are refusing I help because I didn't cover the fountain in the winter. They never provided a cover or said one needed to be used and I live in Texas so ice isn't really a problem. I would recommend staying away from them since they don't back their products.

We were reviewing an outdoor fountain that was listed at $500. We worked with one person, and had emails about the cost and the color. We called back to order and were told the other person was gone, and the cost of the fountain was now $750. We sent the emails to them to let them know what we were quoted, but we were told that the price was the new price!

I had terrible experience with this company, I bought a big joe bean bag which was utterly overpriced, too small even for a four year old and when I attempted to return I had to pay $30 for shipping it back plus I was charged 15% restocking fee and another $30 to cover their original shipping costs!! essentially this ended up costing me $70 for nothing... Complete disaster, will never order from them again.. Same bag chair on amazon twice the size is only $45 with free shipping and reasonable return shipping. This company should do a better job negotiating with shipping companies and do better job at customer service. The 15% restocking fee is ridiculous especially in cases like this as the chair was brand new! not used at all! there is absolutely nothing to restock..

I am an avid online purchaser. Often I will order a mid range priced product initially to see how the quality fairs prior to making any large purchase, in this case I ordered a table top "fireplace" as a gift. I made the mistake of sending the gift direct to the recipient. The overall quality of the product was cheap. The saudering of the rivets was not tidy. The rivets were around the metal cylinder or base not attached. The overall esthetics was disappointing. The price point was too high for the quality of the item. The edges of the glass cylinder were rough and a safety concern to display around unattended children. Therefore the product has never been used. A phone call to customer service lead nowhere, basically that their product quality met their expectation. Unfortunately for The Soothing Company, the customer service agent making the decision to dismiss a customer who spent $200 missed a potentially valuable client. This past year we added landscaping, an outdoor kitchen, pizza oven and firepit of which we ordered more than $75000 of online pieces. Many items we purchased are carried by this company who could have supplied them had we been satisfied with our first purchase. Additionally we live in a new development of homeowners all doing renovations and or building new homes. All of our neighbours get ideas from each other and share their suppliers for ease of purchasing which is an exponential loss to a supplier like The Soothing Company that did not deliver and therefore would not be recommended.

One of the worst experiences I have ever encountered. Item was not as advertised. Owner refused to offer any satisfaction. Filed complaints with all consumer agencies in Vancouver, WA area. BUYER BEWARE!!!

I had the very bad surprise to find out after a little more than a year that my marble slate was of very bad quality. Not using it very much and never for a long time, in a few days, it was covered with a lot of holes in the stone where the water digs up very quickly. I thought that this problem would be considered as a hidden defect and of course, the Soothing Company would replace the slab, but surprisingly, the manufacturer covered himself behind the warranty which ended only few months ago. $2,000 for a piece of junk ! Very mad and disappointed ! I will never buy anything anymore from this company !

My daughter wanted an outdoor fountain and I found this site and suggested she choose one for her birthday. We were both excited. Once she assembled it, she realized it would only produce a slight gurgle of water, nothing like the magnificent flow water represented in the photos. I paid $1000 for it, she paid the $200 shipping to return it, and the company only refunded $600. This was an online shopping disaster.