Sonora Quest LaboratoriesReviews of sonoraquest.com

Received a bill from them and I don't recognize them or the bill at all. Worse is that it says it's due in two weeks and it's $300. The bill says it was for a visit 14 months ago.

Had labs drawn Wednesday blood work up and culture. Understand why culture not back yet but bloodwork should be done. First Sonora lost lab slip took five calls by us and nurse to get corrected and took until Thursday late afternoon. Supposed to run labs stat due to delay and mix up. After speaking with rude non cooperative rep Jesse at Sonora finally got rep who got labs changed to stat 10am Friday. Said could take up to six hours to get results. Hoping to have in time to get before Dr office closed so could start treatment plan. It’s now Saturday morning still no results even though should be back even with regular status. It’s been 4 days since initial submittal. Of course can’t call anyone nor is dr office open until Monday. Husband has als and kidneys have been compromised by neurogenic bladder due to als so now Sonora is putting my husband’s health at great risk due to their negligence in handling labs and lack of follow up.

Went and got a free COVID test offered through Maricopa county-next thing I know Sonora Quest is trying to bill me for the test even though the testing center told me it was free. Now they have sent it to collections even after calling the county who told me I should not have been charged. Talked with supervisor in their California office who was supposed to get it corrected and never heard back from her. Will avoid using this company at all costs

Billing department isn't capable of looking up checks they receive so you have to call them every time to tell them u paid the bill. Just stupid!!!!!! Worst customer service ever!

Rudest receptionist ever. Dropping off a sample for my son that had to work. Because I didn’t know I needed to check in on a stupid Kiosk they threw the sample away. They refused to be helpful in any way! Kiosks are doing the work for the receptionist. Worked in an office for years. Would never treat a customer the way I was treated. I’m 75 years old with a broken wrist. So rude! I will never use Casa Grande Sonoran Quest ever !

1 hour to get appointment cause website can't do anything, no phone #'s. Had to call my doctor to get a working phone# and still took 15 minutes. COMPLETELY INEPT! AND HAVE NOT HAD MY APPOINTMENT YET.

WORST EXPERIENCE! RUINED VACATION FOR US AND SO MANY OTHERS WITH THEIR MISSED TESTING DATES! CANNOT GET AHOLD OF ANYONE AND DELAYED FLIGHT TO HAWAII WITH KIDS. I HATE THIS COMPANY AND NEVER WILL DO USINESS WITH THEM! BOYCOTT THEIR CUT-RATE SERVICES!

I had a horrible experience at Sonora quest lab. Rude staff at front desk (thunderbird) when I got back, even after mentioning various debilitating health conditions and recent stroke gal talked about how it was "just stupid" to have insurance and how she doesn't. Come tell me about it when you get past 20 and health catches up to you. She actually followed the needle hole in the center of the bruise from a lab drawn not an hour before, even I know better and of course, no luck on blood so... Second person did even worse, she began to repeatedly siphon pumping the blood from a small vein in my hand, filling a vial with bloody foam but all foam. This hurt so bad, especially with the vasculitis I told them about repeatedly, at this point I was dry heaving and light headed. I told her what she was doing wasn't right and she needed to stop, she tried to blame me for not drinking enough water, except I am a medical patient with chronic, debilitating health conditions, I am well aware and do drink plenty of water before hand and all day. Because of my health conditions I know to drink water and I have to all the time. I resent being questioned and treated like a child when I know my body and she obviously had NO CLUE in what she was doing. 2 unprofessional phlebotomists, 7 jabs and 1 horrendous blood letting siphoning ritual, 6 vials of blood and a UA never made it to the lab to be tested. I few days later I had to do a re-draw at another quest lab. They managed to get the lab successfully (no issue at all there) but when I went to do the UA the tech came in and was surprised to see the seven cups of pee just stacking up so without gloves he scooped them all up (very glad he didn't drop any!) and took them away telling me to leave mine there when done for whenever it eventually got collected. These draw sites are not only very damaging for a patient but certainly in the reliability of getting a good, safe, uncontaminated sample.