Sonora Quest LaboratoriesReviews of sonoraquest.com

I had a 2:15 appointment, I was not seen until 3:10. All I heard was the Lab on bell rd. was understaffed and they had a trainee standing aroud joking at the sign in area behind the counter. The woman who drew my blood reiterated this when she drew my blood. This company is totally unprofessional with the excuses they tried to pass off to me as the customer, no wonder why it has a 49% 1 star rating. As a customer, none of these excuses are my responsibility, it all on sonoran labs. I guess the old addage is that you can get blood from a "mushroom". That is exactly how they treat you. The woman gave me attitude once I informed her that I would reach out to the company. Real professionalism all the way around.

Sonoran quest lab.beware of the new web site!!! they do not list any facilities in sun city ,AZ. that is just insane in my opinion. if you go to the map worthless, it has all the locations dumped in the middle of the screen with no way to expand the screen to locate the office you want to find. then they want to send you to a solutions team website that offers you no solutions at all to complain about the web site. and the people (sammy) that answer the phone at the solutions team phone don't want to hear your complaints, and they let you know that.

Alex in front office at Sun Lakes very rude…

Would leave 0 stars if possible. We asked, repeatedly if our simple blood draw would be covered by Medicare. We were told repeatedly that it was 100% covered. We wanted to check as there was so many reviews saying that they were billed anyway. Well, it happened,. Medicare paid, medicare says we don't owe anything, yet Sonora Quest tells us we do owe, and that Medicare told them we do. Not at all true. They are true scammers trying to make extra money. Called once, talked to them, never heard back. Now we get another bill "final notice" On hold for 45 minutes only to be told, the above. Complete scam. Stay away unless you want added aggravation in your life

Horrible experience!!! Waiting all the day fasting for my blood test, finally when I went there, surprise the card machine wasn't working , they asked me about cash, I gave them $100 but surprise againe they have not change, so they sent me to dispens the money somewhere or to go to another location. What ? Another location, who's going to take me at 4 pm whitout apointment? Rude employees, not interes for patients.

Went to the Sonora quest laboratories on 53rd ave and Thunderbird rd and waited almost an hour to do a urine sample. I’m tired of how our medical insurance and how medical institutes take care of their patients, it’s effing bullsh*t. So Sonora quest explain to your offices that when a person walks in and has to take a urine sample it should not take a hour should only be like 5-10 minutes

We had nothing but bad service from two different Sonora Quest labs and then had a nightmare experience trying to access results, including using the Chat box (worthless) . Staff was indifferent and rude at both locations despite having an appointment. WE went around in circles trying to access results. We have now waited 30 minutes to get through to a live person....will try to use Simon Med after this and am sorry your staff is so ill-trained and nasty to patients.

Used to be you get test results in a day. I’ve been waiting 2 weeks. They don’t give any results until they are all in. Going to start using lab corp or another service. Been lied to 3 times on this wait already. So frustrating and disappointed