Sonora Quest LaboratoriesReviews of sonoraquest.com

Rude, unprofessional and very badly run. The wait was long… and seeing them interact with the clients was cringe. If being rude was a job requirement they would take the prize

SonoraQuest doesn’t believe in having a receptionist. Customer service is atrocious. They won’t help you unless you sign in even if your question is basic. And once you sign in you have to wait “your turn” in line even if you’re here for blood draw, which is a waste of time and a poor system on their part! And on top of that their approach is not friendly, not welcoming! They need to reconsider their their system. It seems like most if not all SQ officers are like this. Whoever is running this company is out of touch of what is needed! So disappointing!

When your scheduled tests are “fasting” tests, and you arrive at their lab during their posted hours, and the lights are off and door locked, it is easy to be upset and angry. Appointments are useless at this place, as you wait 30-40 minutes even with an appointment. I will ask my primary care to switch the order to Labcorp. Hopefully, they will be open during their normal stated hours at Labcorp.

I used Sonora Quest for years. Was charged 1/23/26 for bloodwork the office in Casa Grande, AZ said Medicare "may not pay". They would not do any other bloodwork until that one was paid even if I asked them to take that one test off. Paid it then my doctor resubmitted another code to Sonora Quest on 2/3/26. 3/2/26 Sonora Quest said they submitted the new code to Medicare for the claim on 2/13/26. Medicare did not see the submission on their end. On 4/2/26 still no resubmission from Sonora Quest. I called SQ back. The gentleman said he saw where the code was in but not submitted to Medicare on 2/13/26 and said he would submit it and refund my initial payment that will take up to 30 days to see the refund. We will see if it gets done. This is exactly why I no longer use SQ. They keep the money and don't submit the new codes to Medicare? Most people would have given up but I won't. LabCorp never charges me upfront so that's who I use now.

All I want to do is drop off a sample. It is impossible to find a location through their website without providing a lot of personal information. What are they afraid of.

They are frauds and will up charge you, charges that should not be there AND they won’t correct their mistakes as they promise. They agree to their “mistake” and assure you it will be done but NOWAY. We have2 issues which it falls into fraud and it has been going on for months and months of empty promises and denials.

Zero stars if I could... I'm not sure if this place really is incompetent or if they are scamming people! If you are getting anything other than routine blood work, stay clear of this place! I was having some tests done that are not your run of the mill tests. The story goes like this... I wait an hour past my appointment time (this should have been the first red flag). Once in the back, I notice it is taking the lab tech extra long to put my lab order in the computer. I ask if everything is ok, lab tech says "yea, having a little trouble with one of these tests, can't seem to find it" (second red flag). About a minute after I ask if everything is ok the lab tech leaves the room, comes back with another lady. They are both looking at computer, tech 1 say's I'm not sure which one to use (third red flag), 2nd tech say's I think it's that one (fourth red flag). The second tech leaves, not 2 seconds later a third tech comes in, and says that the second tech wants her to check and make sure it's the right code (fifth red flag). Finally, after an hour of waiting after my appointment and 20 minutes in the room trying to figure out what code is correct I finally get my blood drawn. Fast forward a week and half. I hadn't seen anything come through my Insurance via my portal (I have had issues with Sonora not billing my Insurance in the past), so I called Sonora, and low/behold the rep tells me "Oh, your claim is on hold pending a letter from your doctor saying that this test was needed", say what?! The rep then proceeds to tell me that the test that was put in the system is not FDA approved! My mind is blown!!! Now I know why it was taking so long for the lab tech, instead of informing me that she could not find the correct code for that test she decided to find a code that closely matched the test I was suppose to get. It's still too early to get a bill because they still have not billed my insurance. I am be proactive and letting people know. I am also filing a complaint with my insurance and the BBB. If needed I will escalate to the district attorney's office. I should not be on the hook for a lab test that is not FDA approved, I should have been informed, and given the option to opt out!

Very rude employees, awful experience.