Darlene J.
Beginners and Limited Listings Only - Poor support and Very Basic Functionality
I was a customer for 3 years as it was an inexpensive platform to get motors items launched. Pros: 1. SolidCommerce has a good shipping platform but the kudos end there. 2. Decent starter platform because of Cost. 3. Teaches you what you want when you upgrade. 4. Can list to Amazon with UPC and basic data. Cons: 1. Updating eBay Listings and Descriptions is The Single Most Horrible functionality on the platform. This becomes the single biggest reason you look for a new platform. 2. BigCommerce interface is unusable if you are doing variations. It simply does not work well enough to say it exists. 3. Monthly charges for FTP interfaces that they control - charges for changes when platforms are free and you control. 4. Poor Poor customer service - not related to the support people but the lack of response/no customer service by second level and higher. 5. Very difficult to Scale on this platform.