Solid & StripedReviews of solidandstriped.com

I have ordered two dresses and a bikini from them. Unfortunately, all were too big for me. I have posted it back to them, as they have provided the return label via DHL. The tracking shows they have received my return on 3rd October 2024. I am still awaiting for the refund to be issued. Their customer service is not helpful, so I have approached PayPal, that have suggested to escalate this issue to the Fraud Team. DO NOT BUY FROM THIS COMPANY!

Customer service is abysmal. Read the reviews, the customer service team are basically non-existent, and when they do reply, it's rude and evasive at best. It took weeks to send an order that was arriving domestically (over the given timeframe also), which meant I almost had to leave the country and miss the delivery altogether. No sniff of an apology. I sent back an item which showed as received on tracking, and it took over 3 weeks AND me chasing for them to process it. I would literally never buy from them again.

Horrible experience. The swimsuit took more than two weeks to ship, wrong size. Wanted to return it but was past the return window (because it took TWO WEEKS to ship). They said I could return, but their "returns portal was down" so I would have to pay postage and customs on the INTERNATIONAL order myself. This would cost me more to return than the swimsuit is worth! Can't get a response back other than something automated. Impossible to contact customer service. Phone number doesn't work. Chat on website doesn't work. Get the stupidest emails back from customer service after waiting weeks, or just automated emails trying to "guess" what your problem is. I will neverrrrr buy from this company again. Swimsuits are an okay quality, but for a brand that is trying to be a bit more upscale... this experience was utterly ridiculous. Order no. 317431

Non existent customer service. 2 months since I have received a damaged item and have not received a refund even though they have sent emails saying this is initiated. Now having to do a dispute through my bank. Do not expect any response from their customer service.

I returned an item and they have not processed a refund. I finally filed a dispute with the CC company. Robo email response with no followup. No response to customer care voice mail. I would never trust them.

I ordered something but rec'd a different item. I asked for a return and a refund. They offered a different amount from what i paid for. This despite numerous emails showing what i actually paid for. The error is CLEARLY on their end. But sadly they just don't get it. SMH Their refusal to see actual facts is wildly frustrating.

Non-existent customer service. Returned an item using their pre-paid Fedex label. Item shows returned back to their warehouse, Yet phone calls and emails to customer service go unanswered. Had to file a dispute with my credit card. Don't order from them

I am 57 years old and have never written a review. They are the worst I have ever dealt with. Do not purchase from this company I wish I had read the reviews prior to ordering from them. I ordered 3 items and received 1 yet charged for the 3. I can not talk to anyone. They will not call back, no respone to the numerous customer service emails I have sent. Rating a 1 is too high. They should not be in business