Solid & StripedReviews of solidandstriped.com

I purchased a dress for an Xmas vacation to Puerto Rico and returned the dress promptly before I left as it didn't fit well. It was also expensive so I wanted to make sure it got returned before the Xmas rush. As I hadn't heard anything or received a refund in early January I contacted customer service? After multiple emails they said the item was 'stained' and sent me some images of an item which did not resemble the pristine black sundress I had returned. After a 20 second try on- Come on people! There is a process issue and intrinsic lack of trust in the customer. I have asked for my 'stained' dress to be returned as officially I still own it. I will update you. I suggest shopping somewhere that has transparent trustworthy customer service.

Same as others - went silent. Won't refund though they have the item. More should be done to prevent such fraudulent behavior.

I had the same experience as many other customers who have left reviews. Solid & Striped is not a reputable company. They do not issue refunds even after you return an item, and the only way to contact them is by email. If you need an issue resolved, be prepared to wait weeks for a response. I had to reach out more than a dozen times about a refund that was never issued. In the end, I had to dispute the charge with my credit card company. UPS confirmed my return, their warehouse confirmed my return, yet they claimed they could not issue a credit without “escalating” it—an escalation that never seemed to lead anywhere.

As many other reviews already state, they will not refund you after returning an item. My item was delivered back to their warehouse two months ago, and they have still not processed my refund, with no real response from their customer service team. I'll have to escalate it with my bank now. Be careful ordering from them, as they do not honor returns. This was my first and last time shopping with them.

Their customer service team does not respond, they ignore emails and never give updates. Their return/refund policy states that it takes 2-3 weeks to process returns but I've been waiting close to 2 months. Do not shop here, there are plenty of other bathing suit companies that have an actual customer service team that cares about their customers. Solid and Striped is a scammy and shady company. Filed a dispute with my bank.

DO NOT use solid and striped you dont get a refund worst company iv ever had to deal with i had to contact my bank and get legal help . DONOT USE!

Non existing customer service. Followed return policy because their sizes are running small. Customer rep ghosted me after first email, disputing transaction with my cc company.

HORRIBLE customer service! Please please do yourself a favor and do not shop with them!!!! I ordered a dress from them a few months back. I tried returning the dress immediately after I received it due to it being horrible quality. I couldn’t reach them for a month for a return label, finally someone responded and okayed my return. I returned my dress, and no one responded to me that they received it.. I emailed them asking for status on my return and apperantly they decided that the dress “has been worn” so they didn’t approve my return, even though the dress was not worn, I asked for them to send my dress back to me since they didn’t want to refund me. It’s been a little over two months… I emailed them to see when they will ship my “worn” dress back, and guess what, they said “we assumed you didn’t want the dress so we no longer have it”!!!!!!! Whaaaaaat?! I paid $450 for the dress plus tax… and shipping so it was over $500. And they assumed that I didn’t want it so they decided to get rid of it. Please don’t shop with them 🥺