WebReviews of solestarr.com

Response from WebAug 26, 2025

Hi there, We take your concerns very seriously and want to resolve this quickly. We couldn’t find an order under your name - sometimes orders are placed with different details. Could you please send us your order number at [email protected] or by phone at +1 (415) 938-9366, and mention that you left a review on Trustpilot? That will help us identify your case faster so we can take action right away, including providing a full refund if necessary.

Response from WebAug 26, 2025

Hi Melissa, We sincerely apologize for the delay and the frustration it caused. As requested, we have fully refunded your order of $112.64 USD on August 12, 2025. Please allow a few business days for the refund to appear in your bank account, depending on your card issuer. You can view proof of the refund here: https://i.postimg.cc/VL0WsMxv/Melissa-Perez-refunded.png We regret the inconvenience this situation has caused and truly appreciate your patience. If there’s anything else we can assist you with, please let us know.

Response from WebJul 30, 2025

Hi there, thank you for your feedback and we’re really sorry to hear about your experience. We take quality issues seriously and would love to make this right. However, we couldn’t identify your order from the nickname used on Trustpilot. Please email us at [email protected] with your order number, email, or phone number used at checkout so our team can look into this further. We’re happy to investigate and, if necessary, offer a full refund to ensure your satisfaction.

Response from WebJul 30, 2025

We’re truly sorry to hear that you received a product that did not meet your expectations. This is absolutely not the experience we want for our customers, and we take your concerns very seriously. As soon as we received your request, we processed a full refund of $128.00. You can view confirmation of the refund here: 🔗 https://i.ibb.co/9kznwnty/Amy-Refunded.png We sincerely apologize for the inconvenience and disappointment this caused. Your feedback has been escalated to our quality control team for further investigation, and we are working to ensure this does not happen again. If there’s anything else we can do to assist you, please don’t hesitate to reach out. Thank you again for bringing this to our attention and for giving us the opportunity to make it right.

Response from WebJul 30, 2025

We’re very sorry to hear that you’re disappointed. This is not the kind of experience we want our customers to have. Please email us at [email protected] so we can thoroughly investigate this issue. If your concerns are confirmed, we’re absolutely willing to offer a full refund to make this right. Thank you for bringing this to our attention.