Solentro - make your own photo book or posterReviews of solentro.com

Response from Solentro - make your own photo book or posterJan 10, 2017

Dear Carol! Thank you for your feedback, during peak season we strive to produce and ship out orders faster than usual but not all orders will allow that. You placed your order on the 10th of December, we sent it out on the 19th and you received it on the 22nd (9 work days from ordering). Although we hoped to do it faster we still managed to keep it within the 2 weeks that we speak of: https://solentro.com/shipping Solentro always strive to improve our service to our customers and we thank you for your comments. My best/Hampus - Customer Service

Response from Solentro - make your own photo book or posterDec 21, 2016

Dear Nancy! As we tried to explain you can't cancel your order since it is a personally made product and Solentro is a fully automated system hence the warnings before you actually place an order and also "forcing" you to preview the book before continuing with your payment. "* I have previewed my book and read and agreed to Solentro’s Conditions and terms. When you have completed your purchase, your order can't be modified, deleted or undone." You referred to spelling errors in your book and stated it was our fault since we didn't offer spell check, Solentro offer spell check in the editor (it is a button marked "Abc...", you can even spell check different languages since Solentro is available in 10 different languages. As a token of our understanding our customer representative offered you a rebate ($30) to use on a new "grammatically correct" book, which you refused. We are of course sorry for your experience but also want to state that IF Solentro was at fault we would have made a reprint free of charge immediately, but, in this case we were not. My best/Tobias - Customer Service

Response from Solentro - make your own photo book or posterOct 12, 2015

Hi Terrence! I'm sorry to hear about your experience. Usually (of course) an order reaches its destination without any problems, however, on rare occasions it doesn't. Sadly your experience may be the latter one. At this point we do not know why your order hasn't reached you yet. If it is because of a faulty address the order will be returned to us with an explanation of why it couldn't be delivered. If it has been lost we will also know that shortly. Either way, you will receive your order (we either print a new book or resend the returned order). We are of course very sorry for the inconvenience. My best/Hampus - Customer Service