Solentro - make your own photo book or posterReviews of solentro.com

Response from Solentro - make your own photo book or posterJan 17, 2022

Dear Philip! We're truly sorry to hear about your experience, a customer representative will contact you. You should receive both an email upon purchase with a receipt and once the order leaves us you should receive an email from FedEx with shipping information. Sometimes these emails end up in spam. We received your order on the 24th of December and according to FedEx it was delivered on the 5th of January. I will look into the packaging regarding your comment. My best/Hampus - Customer Service

Response from Solentro - make your own photo book or posterDec 27, 2021

Dear Susan! I believe you received your order on the 21st of December (according to FedEx), we really hope you are happy with your book! My best/Hampus - Customer Service

Response from Solentro - make your own photo book or posterOct 4, 2021

Dear Rachel! A customer representative has contacted you regarding this, according to TNT Express your order has been delivered last Friday. My best/Hampus - Customer Service

Response from Solentro - make your own photo book or posterDec 22, 2020

Hi there! I'm sorry to hear your order hasn't reached you yet! However, these are special times and the distributors are working non-stop. As we stated in our shipping terms: due to special times things can be delayed, and hence, if you really needed your book before Christmas we recommended that you ordered in early December. As far as I can see your order is on its way to you, you can always contact FedEx directly to get up-to-date-information regarding your shipment. There are still a few days left until Christmas and your order is going with express (FedEx Priority). A customer representative has contacted you with details regarding this matter. Merry Christmas & Happy New Year! My best/Hampus - Customer Service ____________________________________________________________________________ Hi again! I understand your frustration but it's impossible for anyone to promise delivery by a certain date (due to the fact that a shipment can be lost, damaged and so on) and hence we don't if you read our conditions: Ordinary shipping: About 1-2 weeks (within the US). Before Christmas we will deliver much faster. To be able to deliver your book before Christmas we would like to receive your order as soon as possible, but not later than 8 PM Wednesday the 16th of December (Eastern Standard Time)!* The earlier you order the sooner we can send it out to you. *If your order contains several books and/or a large book the shipping may take longer. Solentro can not be held responsible for delivery delays and negligent treatment caused by the distributor. If you want to be certain to receive your order well before Christmas place your order in the beginning of December. Almost all orders have already reached their destinations in the US, this is why we have the deadline that we have. However, these are both special times due to the pandemic and Christmas and hence FedEx are experiencing delays accordingly. This is the reason  for us to write that if you want to be on the safe side please place your order a lot earlier than our deadline. Due to the fact that the later you order something the greater the risk of something happening. Which in your case happened. Once again, we are truly sorry but at this point in time there is nothing we can do. We are continuously expressing our concern to FedEx and we hope they soon will be back on track. I can assure you that the book you have made will be a keepsake for the recipient even delivered a bit later than expected! My best/Hampus - Customer Service

Response from Solentro - make your own photo book or posterSep 21, 2020

Dear Marlitt, I'm sorry to hear your feedback but I'm glad you recognised our prompt reply and how we handled your complaint. A small note, it is possible to have coloured letters on the cover and inside the book, I'm sorry if that wasn't clear for you. My best/Hampus - Customer Service

Response from Solentro - make your own photo book or posterSep 14, 2020

Dear Heather! I'm sorry to hear about your experience! Normally all orders are delivered within our delivery times. A customer representative has contacted you and I believe your order is being reproduced. We've taken this further with our distributor to see what has happened. We are of course sorry for the inconvenience. My best/Hampus - Customer Service

Response from Solentro - make your own photo book or posterAug 19, 2020

Hi! Some clarifications: 1. You can set up a page header using custom templates. 2. You can choose a default font family and size throughout the book, which transfers from one page to another. 3. Regarding pricing, the book you had chosen was a full colour premium product, hence its price. If you were looking for a cheaper book you could easily click on CHANGE BOOK TYPE and/or CALCULATE PRICE and then choose another book type. My best/Hampus - Customer Service

Response from Solentro - make your own photo book or posterJan 12, 2017

Hi! I'm sorry to hear about your experience, but as our customer service explained, since you had written the wrong address when you placed the order it couldn't be delivered. Instead it had to be returned to the sender (Solentro) so that we can correct the address and ship it out again to the correct address which you now have given to us. My best/Hampus - Customer Service