socialprintstudio.comReviews of socialprintstudio.com

The tiny print books are adorable. My issue is that several of the pictures are not centered properly and resulted in people being cut out completely or half of their faces cut off. Very disappointing as these were purchased for a graduation gift and I do not have time to order new ones. We will stick to other printing companies we’ve used in the past they may not offer the tiny books, but they offer good quality prints and good attention to detail to prevent these types of errors are other company. We usually use reaches out during quality control if they note that there’s obvious distortion or issues with the photos. I realize things happen, but it should’ve been very easy for it to be noticed that there was several errors here with the print job.

TL;DR summary: Our prints looked bad. Customer service was great, and they printed a new batch. The replacement batch was passable but not amazing. We don’t plan to use SPS again. We’d been using a different print company for the last several years, and while we had never had any issues, I wasn’t seeing anything I was really digging in their templates this year, and I also don’t love that they print their logo on every card. We decided to give Social Print Studio a throw because I’d heard good things, and I’m always happy to support California-based businesses. It wasn’t a decision we took lightly though, as the aforementioned competitor offers envelope printing services, and they already had a version of our address list from the previous year — getting that out and setting things up to print envelopes myself was a bit of an undertaking, but I was really stoked on the possibility of SPS being awesome, and it was additional work I was willing to take on. The design process with SPS was fine, though I do wish that there had been clearer print-safe / crop indicators so I could have dialed that in more precisely in the digital proofing phase. It worked well enough, though, and after a few iterations, we got things aligned and placed exactly as we wanted. Ordering was straightforward — no issues or concerns with checkout — and communication was good after the order was placed, letting me know when things were underway and when our cards shipped. I was excited when the cards arrived, and I opened them immediately. Unfortunately, my initial response was ‘oh… these are kind of meh’ — I felt as though the primary image looked muddy and had a lot less pop than I was expecting. It was a black and white image, and it looked as though a lot of things had been crushed tonally. When I flipped the card over though, I was shocked: The images looked similarly ‘meh’, but the type looked absolutely terrible. Upon closer inspection, the cause of all the issues was the registration — basically, it looked as though they were made on a 00s era BubbleJet with a print head that was out of alignment. I reached out to customer service, and they responded very quickly despite the fact that I reached out at the end of business hours during a busy time of year. They understood the issue, and shared images of my cards with the print team. The next day, I was informed that they agreed that the cards weren’t up to snuff and reprinted them. They were quickly dispatched, and I received a replacement set later that week. Unfortunately, the replacement set still had registration issues. While they looked better, I was still disappointed, but I didn’t bother to raise the issue again because I didn’t have time to repeat the process another time and still get the cards out to folks by our self-imposed deadline. The second round is fine, but they’re just fine. They’re still slightly out of registration, and oddly, they printed a bit darker than the first round, so while our images are less muddy, and the type is definitely easier to read, the shadow detail in the images is no longer present. I don’t think we’ll use Social Print Studio again based on this experience, but I totally understand that I my standards for print quality are extremely high. If you fall into the same boat, you may want to consider looking elsewhere.

Social Print Studio is one of those rare companies that genuinely cares about its customers. I had (and am still continuing to have) a very upsetting and dreadful experience with FedEx, where a Christmas gift package I sent to my parents continues to be delayed for over 25 days now. FedEx didn’t handle my package properly and are doing nothing to resolve the mistake they made. One of the most meaningful gifts I created for my parents was a daily photo calendar from Social Print Studio — something I had put an enormous amount of time and care into, selecting 365 family photos spanning decades- one for each day of 2026. I finally had to surrender my hopes that FedEx would deliver my Christmas package to my parents anytime soon, so I reached out to Social Print Studio to explain the situation and ask what my options might be. I wanted to replace one of the gifts still sitting in my FedEx package. What happened next completely exceeded my expectations. They responded quickly, with genuine empathy and professionalism, and took action immediately. Thanks to their kindness and flexibility, my parents will still receive this incredibly personal gift and be able to enjoy it very soon — despite circumstances entirely outside of my control. The Social Print Studio team was responsive, thoughtful, and truly human in the way they handled everything. I honestly can’t remember the last time I experienced customer service like this. If more companies operated the way Social Print Studio does, customer service would look very different. I am beyond grateful, and I will absolutely be a lifelong customer. Thank you, Social Print Studio. You shone some joy into an ongoing, heartbreaking situation created by Fedex.