safhajdida N.
I’ve been using SocialPilot for a year…
I’ve been using SocialPilot for a year now, and honestly, it’s been a frustrating experience. Despite my repeated requests for a basic feature – the ability to comment in bulk – they’ve failed to deliver. Numerous users, including myself, have been asking for this feature, yet SocialPilot has not made any updates or improvements. I only stuck with them for so long because I had paid for a full year in advance, and when I tried to get a refund, they flat-out refused. The lack of progress and customer service has been incredibly disappointing. Save yourself the headache and look elsewhere.
Response from SocialPilotSep 4, 2026
Hello Thank you for sharing your feedback. We’re sorry to hear that your experience with SocialPilot was frustrating, particularly regarding the bulk commenting feature and your experience with the refund request. We understand that having the right features for your workflow is important, and we appreciate you taking the time to share this feedback. Feature requests such as bulk commenting are reviewed based on customer needs and technical feasibility, although we understand that waiting for a requested feature can be disappointing. We would also like to review the details of your refund request and address any concerns you may still have. Please reach out to us at [email protected] with your account details, and our team will look into the matter further.