Social CBDWith a vision to bring CBD to people from all walks of life, Social is a leading force in the global conversation focused on the benefits and efficacy of cannabinoids in the wellness space. Masters in the fields of personal care, beauty, sports medicine and mental health, Social provides the finest CBD, using world-class manufacturing and exceeding FDA standards.
Social CBD (socialcbd.com) has 3,120 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Pharmacy & Medicine · Portland, Oregon
Excellent
Pharmacy & Medicine · Portland, Oregon
Excellent
Pharmacy & Medicine · Myrtle Creek, Oregon
Excellent
Pharmacy & Medicine · Ashland, Oregon
Great
Showing 93 reviews with 1 star · Clear filters
Margaret R.
The product I ordered hasn't done a thing for me!
Response from Social CBDJun 4, 2019
Hi Margaret. We appreciate you taking the time to share your feedback with us. CBD is not intended to initiate psychoactive effects and is often taken with the intent of expanding one’s overall wellness routine. You might also have better luck using it consistently for a period of time and reassessing from there. Thanks again!
Rose L.
Has helped the pain that I have from herniated disc immensely.
Response from Social CBDMay 30, 2019
Hi Rose! It appears like the rating doesn't match the review. If you have any questions or concerns, please reach out to [email protected].
Merle K.
Two bad experiences. The first had to do with what felt like a bait and switch operation to me. The whole time I was on the website I was assured in multiple ways that when I had spun their ‘wheel of fortune’, it had come up as a 15% discount, which would be applied at check-out. I entered the code anyway, just to be sure. But no such discount was applied, and there was no opportunity to take any action. I was only shown the information after the transaction was completed and the order went out. No customer service was available over the weekend; I had made my purchase late on a Friday night. I wrote to their customer service immediately, and received a cheerily slick reply: it’s against their ‘policy’ to give me a ‘retroactive’ discount, but they would happily give me a $25 gift card to use toward my next purchase. I saw red. I basically replied that if they didn’t refund the promised discount, I would dispute the charge with my credit card company, and point out their fraudulent business practices. Needless to say, I got the refund, but it left a really bad taste in my mouth. What was this ‘retroactive discount’? I was only pointing out an error in their system and asking that it be rectified. Giving me a gift card toward a future purchase locks me into making another purchase. That’s not a comparable offer. I was really taken aback and felt like I was dealing with untrustworthy actors who began their first interaction with their customer with a misrepresentation. All I can say is ‘Caveat emptor’. Also, I didn’t find this product useful, but then I have not had a good experience with any all-CBD product, and I’ve tried at least half a dozen different ones, including Charlotte’s Web, in both tinctures and creams. I use Medical Marijuana daily for chronic pain. I have to use a high CBD formulation (1:20 THC:CBD ratio), because I’m easily sedated by even a little THC. It’s never made me high, nor am I looking to get high. The highest dose of THC I can tolerate is 0.5 mg. I was hoping that adding more CBD would either help counteract any little bit of still-lingering sedation, or increase my tolerance of THC, so that I could take more of it. While the ginger lemon flavor feels stimulating at first, I didn’t think it had any lasting effect beyond the initial experience of a very refreshing flavor. The pharmacist at my dispensary confirmed what I had read in the literature, namely that THC has to be present, perhaps to potentiate the CBD, for pain relief. Also, the amounts of CBD used in research is much higher than what OTC products offer. Medical marijuana is incredibly helpful if you find the right strain with the right product, but it is also enormously expensive. I know many people around the country are claiming tremendously beneficial effects from CBD alone products, and I wish them all well, but I have not felt any benefit myself, nor have any of my friends, who have tried it for different conditions. I’m not claiming anything about this company‘s products, only that it was one more CBD product that didn’t help me. And I’ve decided to stop throwing good money after bad, myself.
Response from Social CBDMay 30, 2019
Hey Merle. We appreciate you taking the time to leave this detailed reflection of your experience with us; and we would like to apologize it was not a positive one. The wheel you are referring to does indeed mention 'Coupons are not automatically applied, so make sure it's applied during checkout'. For future experiences, it does automatically copy to your clipboard so you can paste it in the appropriate box during checkout. Since it is our policy that these codes cannot applied through a refund, we thought a $25 credit would have made a great alternative to your potential $19.50 savings with that code. If you were to place another order with us, a great way to check if that code was applied is to check your subtotal before continuing onto payment details. We apologize you felt cheated and those Drops were not a favorite. We wish you only the best on your journey to find a CBD product that will give you that experience you are looking for. Please keep us in mind on your hunt as we have tons of products with different delivery methods, flavors, and CBD concentration. Thanks again Merle!
Geri M.
Burned my throat and hurt my stomach. Sent email to customers service but never received any answers. This is bad don't buy. Well your reply was fake you never sent any email. I did a complete search of my emails from you. You dont have a phone number. You use this site so no one can reply. Your company should have better customer service. Again DON'T BUY THERE STUFF. Also the fake email that you can be reach anytime? Now I am calling a lawyer.
Response from Social CBDMay 28, 2019
Hi Geri! After looking into your request it does appear that we had emailed you back on May 14th. I would check your spam folder because it might have been auto-filtered there. If you cannot find it, we would be happy to send it again to an email that might work better. You can reach us anytime at [email protected]. Thanks!
Teressa B.
I have used this product for over a year with great success. However the last three batches that I got there was definitely something wrong with them. I finally asked for a refund until they were able to get this problem resolved.
Response from Social CBDMay 29, 2019
Hey Teressa! We would like to thank you for your patience while we have been investigating what might have gone wrong. That said, we have send you some exciting news via email. Thanks again.
Eric N.
Customer service was fine. They shipped quickly and there were no issues. I am giving 1 star as my review to the product. (CBD Drops) My main gripes would be cost as well as effect/feeling after consuming the drops. Would not recommend.
Response from Social CBDMay 30, 2019
Thank you for sharing Eric. Please keep in mind we have tons of products with different delivery methods or products that contain other herbal extracts that might be a better fit into your daily routine.
JEREMY D.
U only take MasterCard now?
Response from Social CBDMay 17, 2019
Hey Jeremy. Currently (5/17), our card processor that takes Visa is down due to technical issues. This is not a permanent issue as we hope to resolve it soon with also adding some more payment methods for future orders.
Christina B.
Customer service is garbage.
Response from Social CBDMay 8, 2019
Thanks for the feedback Christina. If you decide to place more orders with us please note that fulfillment can take up to 2 full business days due to the volume of orders we receive. Faster shipping is something we are actively trying to improve on for better experiences for our customers. Thanks again!