Soccer WearhouseReviews of soccerwearhouse.com

Response from Soccer WearhouseAug 5, 2026

Hi, Thank you for your feedback. We're sorry to hear that your experience didn't meet your expectations. If your jersey was customized with a player name and number, a production time of around four weeks is our normal turnaround, especially during the World Cup when we experienced an unprecedented surge in orders that significantly increased processing times. We understand that waiting can be frustrating, and we're sorry for any inconvenience this caused. We'd also like to reassure you that the jerseys we sell are officially licensed products sourced directly from authorized manufacturers and distributors. Soccer Wearhouse is a U.S. based company, and we've proudly served soccer players and fans for many years. We appreciate your feedback and are continually working to improve our communication and turnaround times to provide a better experience for all of our customers.

Response from Soccer WearhouseAug 5, 2026

Hi Giacomo, We're sincerely sorry that your order arrived later than expected, especially since it was meant to be a birthday gift for your son. We understand how disappointing that must have been. During the World Cup, we experienced an unprecedented surge in orders that far exceeded our normal volume. If your jersey was customized with a name or number, those orders typically require around four weeks to complete before shipping, and the World Cup demand unfortunately extended processing times even further. While this provides some context, we understand it doesn't excuse the delay you experienced. We truly apologize that we fell short of your expectations and appreciate you taking the time to share your feedback. We're actively improving our communication and turnaround times to provide a better experience for all of our customers.

Response from Soccer WearhouseAug 5, 2026

Hi Dido, We're sincerely sorry for your experience and understand your frustration. During the World Cup, we experienced an unprecedented surge in orders that far exceeded our normal volume. In some cases, inventory sold much faster than anticipated, and certain items required additional time to be restocked or fulfilled. Combined with the record demand, this unfortunately resulted in longer processing times than our customers and we expect. We'd also like to reassure you that Soccer Wearhouse is a U.S. based company that has been serving soccer players and fans for many years. We only sell authentic, officially licensed products sourced directly from authorized manufacturers and distributors. We sincerely apologize that we fell short of your expectations and the level of service you deserved. We'd appreciate the opportunity to review your order and work toward a resolution. Please contact us at [email protected] with your order number, and a member of our team will personally review your case. Thank you for your feedback. We're actively improving our communication and turnaround times to provide a better experience for all of our customers.

Response from Soccer WearhouseAug 5, 2026

Hi Dido, We're sincerely sorry for your experience and understand your frustration. During the World Cup, we experienced an unprecedented surge in orders that far exceeded our normal volume. In some cases, inventory sold much faster than anticipated, and certain items required additional time to be restocked or fulfilled. Combined with the record demand, this unfortunately resulted in longer processing times than our customers and we expect. We'd also like to reassure you that Soccer Wearhouse is a U.S. based company that has been serving soccer players and fans for many years. We only sell authentic, officially licensed products sourced directly from authorized manufacturers and distributors. We sincerely apologize that we fell short of your expectations and the level of service you deserved. We'd appreciate the opportunity to review your order and work toward a resolution. Please contact us at [email protected] with your order number, and a member of our team will personally review your case. Thank you for your feedback. We're actively improving our communication and turnaround times to provide a better experience for all of our customers.

Response from Soccer WearhouseAug 5, 2026

Hi Nikolaus, We're sincerely sorry for your experience and understand your frustration. We'd like to clarify that customized jerseys require additional production because authentic jerseys do not come from the manufacturer with player names and numbers already applied. Each customized jersey is professionally personalized after the order is placed, which is why these orders typically require additional processing time before they can be shipped. During the World Cup, we also experienced an unprecedented surge in orders that far exceeded our normal volume, which unfortunately extended processing times even further. While this provides some context, we understand it doesn't excuse the communication issues or the frustration you experienced. Soccer Wearhouse is a U.S. based company, and we only sell authentic, officially licensed products sourced directly from authorized manufacturers and distributors. Our goal has always been to provide genuine products and excellent service, and we're sorry we fell short in your case. We'd appreciate the opportunity to review your order and work toward a resolution. Please contact us at [email protected] with your order number, and a member of our team will personally review your case. Thank you for your feedback. We're actively improving our communication and turnaround times to provide a better experience for all of our customers.

Response from Soccer WearhouseAug 5, 2026

Hi Brandon, We're sincerely sorry to hear about your experience and understand how frustrating this has been. We strive to stand behind the products we sell, and we're disappointed to hear that the repair did not meet your expectations. That's certainly not the outcome we were hoping for. We also apologize if you felt that your concerns were not fully addressed. That was never our intention, and we're sorry that we left you with that impression. We'd still appreciate the opportunity to review your case once more and see if there's anything further we can do to help. Please contact us at [email protected] with your order number, and a member of our team will personally review your case. Thank you for your feedback. We take comments like yours seriously and are continually working to improve both our products and our customer service.

Response from Soccer WearhouseFeb 5, 2026

Thank you for taking the time to share your experience. We truly understand how frustrating this situation has been, especially since the jersey was intended as a birthday gift, and we sincerely apologize for the delay and the inconvenience it caused. For official national team jerseys, including Portugal, all custom name and number orders must be produced by the official licensed provider. While we do our best to communicate the estimated turnaround time, these custom orders are made to order and occasionally take longer than expected due to production or supply delays outside of our control. We did communicate this possibility during the ordering process, but we understand that the extended wait and shifting delivery estimates were disappointing. That said, we take full responsibility for the experience you had and for the frustration caused by the delay. We truly appreciate your patience, and as a gesture of goodwill for the extended wait, we would like to offer you an additional discount on your order. Please feel free to reach out to us directly so we can assist further and make this right. We value your business and appreciate the opportunity to improve. Thank you again for your patience and understanding.