Soccer WearhouseReviews of soccerwearhouse.com

Response from Soccer WearhouseAug 5, 2026

Hi Brian, We're truly sorry for your experience and understand how frustrating this must have been, especially when you were waiting on cleats for your son. During the World Cup, we experienced an unprecedented surge in orders that far exceeded our normal volume. Unfortunately, this led to delays in processing, shipping, and customer service response times. While that provides some context, we recognize that it doesn't excuse the inconvenience you experienced. We also understand your frustration with the tracking updates. Once an order leaves our facility, we're dependent on the carrier for delivery, but we should have done a better job communicating and assisting you throughout the process. We sincerely apologize that we fell short of your expectations. If you're willing, please contact us at [email protected] with your order number so we can review your case and do everything we can to make this right. Thank you for your feedback. We're actively improving our processes to ensure this doesn't happen again.

Response from Soccer WearhouseAug 5, 2026

Hi Nathaly, We're sincerely sorry to hear about your experience and apologize for the frustration this caused. During the World Cup, we experienced an unprecedented surge in orders that far exceeded our normal volume. Unfortunately, this resulted in longer processing times, shipping delays, and slower response times than our customers and we expect. While this provides some context, we understand it doesn't excuse the experience you had. We're especially sorry that you felt left without updates or support throughout the process. That's never the experience we want our customers to have. We'd appreciate the opportunity to review your concerns and work toward a resolution. Please contact us at [email protected] with your order number, and a member of our team will personally review your case. We truly value your feedback and are committed to improving our communication and service so experiences like yours don't happen again.

Response from Soccer WearhouseAug 5, 2026

Hi Karin, We're sincerely sorry for your experience and understand how disappointing this must have been, especially since the jersey was intended as a birthday gift for your son. During the World Cup, we experienced an unprecedented surge in orders that far exceeded our normal volume. Unfortunately, this resulted in longer processing times, shipping delays, and slower response times than our customers and we expect. While this provides some context, we understand it doesn't excuse the experience you had. We're also sorry that we didn't provide the level of communication you deserved throughout the process. We know how frustrating it is to be waiting for an order without clear updates. We'd appreciate the opportunity to make this right. Please contact us at [email protected] with your order number, and a member of our team will personally review your case and provide an update as quickly as possible. Thank you for your feedback. We're committed to improving our communication and service so experiences like yours don't happen again.

Response from Soccer WearhouseAug 5, 2026

Hi, We're sincerely sorry for the delay and understand your frustration. If your jersey was customized with a name or number, those orders typically require around four weeks to complete before shipping. During the World Cup, we experienced an unprecedented surge in orders that far exceeded our normal volume, which unfortunately extended processing times even further. While this provides some context, we understand it doesn't excuse the lack of communication or the delay you experienced. We truly apologize that we fell short of the level of service you expected. We'd appreciate the opportunity to look into your order and provide you with an update. Please contact us at [email protected] with your order number, and a member of our team will personally review your case. Thank you for your patience and your feedback. We're actively improving our processes to ensure better communication and faster turnaround times moving forward.

Response from Soccer WearhouseAug 5, 2026

Hi Josue, We're sincerely sorry for the frustration this delay has caused. During the World Cup, we experienced an unprecedented surge in orders that far exceeded our normal volume, which unfortunately resulted in longer processing times than usual. In some cases, shipping labels were created before orders were fully prepared for carrier pickup, which is why tracking may have appeared inactive for several days. We understand how concerning that can be, and we apologize that we didn't provide the level of communication you deserved. We'd appreciate the opportunity to look into your order and provide you with an update. Please contact us at [email protected] with your order number, and a member of our team will personally review your case. Thank you for your patience and your feedback. We're actively improving our processes to provide faster turnaround times and better communication moving forward.

Response from Soccer WearhouseAug 5, 2026

Hi, We're sincerely sorry for your experience and understand how frustrating this must have been, especially with an upcoming move overseas. During the World Cup, we experienced an unprecedented surge in orders that far exceeded our normal volume. If your jersey was customized with a name or number, those orders typically require around four weeks to complete before shipping, and the World Cup demand unfortunately extended processing times even further. While this provides some context, we understand it doesn't excuse the delay or the lack of communication you experienced. We also apologize that you weren't able to reach our support team when you needed assistance. We know how important timely communication is, especially when an order is time sensitive. We'd appreciate the opportunity to review your order and do everything we can to help. Please contact us at [email protected] with your order number, and a member of our team will personally review your case as quickly as possible. Thank you for your patience and your feedback. We're actively improving our processes to provide faster turnaround times and better communication moving forward.

Response from Soccer WearhouseAug 5, 2026

Hi Emma, We're sincerely sorry for your experience and understand how disappointing this must have been, especially since the jersey was intended as a Father's Day gift. During the World Cup, we experienced an unprecedented surge in orders that far exceeded our normal volume. If your jersey was customized with a name or number, those orders typically require around four weeks to complete before shipping, and the World Cup demand unfortunately extended processing times even further. While this provides some context, we understand it doesn't excuse the delay or the lack of communication you experienced. We also understand why the delay led you to question whether your order would ever arrive, and we're truly sorry that we left you feeling that way. That's never the experience we want our customers to have. We'd appreciate the opportunity to review your order and make this right. Please contact us at [email protected] with your order number, and a member of our team will personally review your case and provide an update as quickly as possible. Thank you for your feedback. We're actively improving our communication and turnaround times to provide a better experience for all of our customers.

Response from Soccer WearhouseAug 5, 2026

Hi Eric, We're sincerely sorry for the frustration and disappointment you've experienced. During the World Cup, we experienced an unprecedented surge in orders that far exceeded our normal volume. In some cases, inventory sold much faster than anticipated, and certain jerseys required additional time to be restocked or fulfilled. Combined with the record demand, this unfortunately resulted in longer processing times and delays beyond what we normally expect. We also apologize that we didn't provide the level of communication you deserved throughout the process. We understand how frustrating it is to be left waiting without clear updates, and that's something we're actively working to improve. We'd appreciate the opportunity to review your order and provide you with an update. Please contact us at [email protected] with your order number, and a member of our team will personally review your case as quickly as possible. Thank you for your patience and your feedback. We're committed to improving our communication and turnaround times to provide a better experience for all of our customers.