Snap2PassTransform your portrait photos into a compliant visa or passport photo with AI technology. Our machine learning model accurately detects faces, removes background, and resizes images to meet the document requirements with ease.
Snap2Pass (snap2pass.com) has 138 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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customer
Paid for photos I couldn’t use
Response from Snap2PassNov 5, 2024
We're sorry to hear about the issue with your photos! We offer a money-back guarantee and free resubmissions if the photos aren’t accepted or meet the requirements. Please reach out to us at [email protected] and we'll help resolve this quickly. Thank you for your feedback!
customer
Didn't work. Waste of money.
Response from Snap2PassOct 10, 2024
We're very sorry to hear that you had a negative experience with our service. We offer a money-back guarantee if your photo was not accepted, and we're committed to making sure you're satisfied. Please reach out to us directly at [email protected] with your order details so we can either resolve the issue or provide a refund.
customers hurry G.
Photo will not pass i took it to a photographer here and it will not pass to submit for a cabadian passport. I would like a full refund
Response from Snap2PassOct 7, 2024
I'm very sorry to hear that your photo didn't pass the requirements for the Canadian passport. We have a money-back guarantee if your photo is rejected by authorities, and I would be happy to assist you in getting this resolved. Could you please contact our support team at [email protected] with your order details? We'll look into the issue immediately and process a full refund if the rejection is confirmed. Thank you for your patience, and we apologize for any inconvenience this may have caused. Best regards, The Snap2Pass Team
Nickson U.
They take the money and then say the photo is bad, please return the money otherwise I'm going to report
Response from Snap2PassSep 10, 2024
Thank you for your feedback, Nickson. We're sorry to hear about your experience. If your photo was flagged as needing adjustments, we provide a free resubmission option and expert guidance to ensure approval. However, if you'd prefer a refund, please reach out to us directly at [email protected], and we'll resolve this right away. Your satisfaction is our priority, and we’d love to make things right for you.
shirley B.
You approved my picture for the Chinese visa but the Chinese Visa application did not. I have to pay again for another picture and then hope that one works!!!
Response from Snap2PassSep 3, 2024
Hi Shirley, I'm sorry to hear about your experience with the Chinese Visa application. At Snap2Pass, we strive to ensure that all photos meet official requirements, and we stand by our approval process with a money-back guarantee. If your photo was not accepted by the Chinese Visa application, please reach out to us directly at [email protected] so we can review the situation and offer a replacement photo free of charge or a refund if applicable. We're here to help and want to ensure you have a positive experience with our service. Thank you for bringing this to our attention. Best regards, Snap2Pass Customer Support
customer
The picture was not approved. A waste of time and money
Response from Snap2PassFeb 26, 2024
I'm sorry to hear that your picture wasn't approved. We understand how frustrating this must be for you. We stand by our guarantee and would like to make this right. Please reach out to us directly at [email protected] with the details of your order, and we will look into the issue promptly. If you are not satisfied, we will certainly honor our money-back guarantee. Your satisfaction is our top priority, and we look forward to assisting you.
Gabriel A.
Charged me first and then told me I had to redo it because the photo wouldn’t work. If that was the case, why not tell me that before charging me?
Response from Snap2PassJan 29, 2024
Hello Gabriel, We appreciate your feedback and apologize for any inconvenience you've experienced. At Snap2Pass, our commitment is to provide a satisfaction guarantee. If your photo does not meet the stringent requirements for passports or visas, we offer a money-back guarantee. We understand the importance of every detail in these photos and our expert review, which takes place after payment, is a critical step to ensure that the standards are met. We apologize if this process was not clear at the outset. Please reach out to our customer service team with your order details. We are ready to assist you with a retake to ensure your photo is compliant, or to initiate a refund should your photo be rejected by the authorities. Your satisfaction is paramount to us, and we're dedicated to making things right. Thank you for your patience and for bringing this to our attention. Warm regards, Customer Service Team, Snap2Pass
customer
The visa photo sent to me was not approved by during my visa appointment. The company was nice to refund my money and offer to redo the picture, but at the end of the day, I had to leave my visa interview to scramble for a photo.
Response from Snap2PassDec 25, 2023
I'm sorry to hear that your visa photo was not approved. We strive to ensure all photos meet the specific requirements and regret that we did not meet this standard for your appointment. We appreciate that you gave us the chance to correct the issue, and we understand the inconvenience caused despite the refund. We are committed to improving our service and would be grateful for another opportunity to provide you with a photo that meets the necessary criteria. If you're willing, please contact us directly at [email protected] to discuss how we can make this right for you.
