Smith Thompson Home SecurityReviews of smiththompson.com

We couldn't be happier. It started with the initial call to consider the change. Our phone conversation was with a knowledgeable representative who was very professional and easy to understand. Our technician Luis installed the equipment in a professional manner and explained everything as we went along. Equipment is easy to set and control from our phones or keypad. It is simple to use. We now have had the system for over two weeks and the transition has been seamless. So glad we switched!

Their customer service listens and captures the issue and arranges the technician visit. The technician was very methodical, and I had no doubt that the issue was fixed when he left. Very happy with Smith Thompson.

Update from this 3 STAR review switched to a 5 STAR: after my review yesterday within 2 hours I received a call from Smith Thompson. They asked to come by on August 24th to reset the alarm and back online without a service call fee. They said what they wish they had done differently was to tell me during the original call that it would require a service call fee to bring the alarm back online. I agree with that (although I also think after watching the tech they could have guided me through the process of updating the keypad.) Regardless, it is done and I'm a Smith Thompson fan again. They handled this perfectly! Original review: I have been with Smith Thompson for at least a decade, maybe more, and the experience has always been a '5' star. Recently one of my devices needed a new battery. I did not want to pay the service charge just for a battery, so during the conversation with Smith Thompson support desk we decided to take the device offline until I could get the battery. Today I called to bring the device back online. They said they had deleted the device completely and could only turn it on by sending a technician and charging me a service fee. I used to feel the integrity of Smith Thompson was above reproach. That feeling is waning based on today's experience. What we initially discussed and what they did were two opposing actions. I asked what they were willing to do before I went to social media and they said 'nothing.' Now I've wasted the cost of the battery and am doubting the integrity of their business practices: "Generate dollars instead of taking care of their customers. Say what it takes to get that service call, even if it means you are misleading the customer." If they monitor social and do the right thing, I will post an update. If they don't, I won't forget. I noticed they had expanded to bug control services and was thinking about exploring that service with them because I have been so very happy over the years, but this experience has taken that opportunity for them off the table.

I think these people are the best alarm system for older adults. A neighbor recommended them originally and after 4 yrs I completely trust them and recommend to all older adults If you love your parents this is a must.

Smith Thompson Security is the best! We have been customers for several years and have never had one issue. The service is impeccable and gives us such peace of mind! Highly reccommended!

Smith Thompson is my one and only security company. They are prompt, courteous, fair, and reasonable every single time. I highly recommend them to anyone. Bob Garrett – Carrollton

I’ve used Smith Thompson for monitoring for several years…. Needed a new keypad installed…. They gave me a reasonable quote and upgraded the alarm panel and installed the new keypad in less than an hour…. I would definitely recommend this company!

I had the security installed last month and one of the doors sensor was not working and I had called Smith Thompson. They sent me a technician yesterday and he quickly fixed the issue. Not only that Danny did all types of validations of the entire alarm system and explained to me a lot about the system which even the installer didn't explain when they installed it in June. I appreciate Danny's help yesterday and the way in which he explained the entire system to me yesterday