SmithRxReviews of smithrx.com

Our company changed to this company the beginning of the year.it is crazy how expenses they are. Then they don't cover the other meds. they are a scam.

Would give 0 stars. Company does not cover estradiol gel despite having medical necessity and the price being the same as an estradiol patch (which the company does cover). SmithRx is more interested in wasting time with complex paperwork requests than actually covering medications. Should not be allowed to be an insurance company if they don't allow exemptions for medical necessity. Notice how almost all the 5 star reviews are from a company manager, not from the patients themselves. For another example, I am charged $60 for progesterone co-pay through Smith. Through Amazon, I get it for $10. It is a very cheap medication. Smith does keep costs down for companies at the cost of employees spending a bunch of out of pocket money.

They don't cover anything , i wish I had a different insurance company, this is ridiculous on how the patient has to do the work and if you have Medicare A and B they won't help with prescription cards ..

They have denied all specialty medications, including some of my co-workers. I wouldn't have been prescribed them if other medications worked. When attempting a pre-auth they sent a denial to my doctor, then when the doctor's team attempted to get patient assistance, because SmithRx denied I am not eligible. However, when asked they stated if excluded it should go through an assistance. It did not because the assistance programs refuse to do SmithRx patients as I was told they deny/exclude all specialty medications leaving the cost to the medication company's assistance programs, the assistance programs will not work with them. Without medications now, go onto antibiotics more often the is good for me, and now considering steroid shots to manage. Already made the HR aware of the issues with this company and have recommended based on my and other employees experience that they be discontinued as soon as possible. Will they? Don't know but may have to seek a new position after 6 years profiting for them just for medication coverage for my needs.

I am giving one star for one reason only. For the simple fact that they do for some drugs provide discounts. They don’t know what drugs they are…. You will have to do all the leg work and research your self to find out what they will cover at a zero copay. But they do cover SOME. I am a type 2 diabetic and was prescribed Mounjaro in addition to other medications. They of course had my doctor fill out a prior authorization. Then denied it anyway. They think they know my body and my conditions (there are multiple underlying conditions prior to and complicating the type two diabetes) so now I’m forced to drink LIQUID metformin because my plan doesn’t cover tablets. Gross. I don’t get it. I’m not an infant. And I’m now stuck paying 880.88$ per month out of pocket for the lowest dose of Mounjaro. I will be dropping this insurance as soon as open enrollment comes around as they literally have don’t nothing to help

This is the worst drug coverage that I have ever seen. I am surprised that it is legal. Smith RX does not cover some of the medications that I take which are medically necessary. They do not provide the option for a prior authorization on MOST name brand drugs and some generics. I even complained to the HR Supervisor at my husband’s employer about this plan and their broker.

I would give no stars. Worst RX company ever! They cover nothing Everything gets denied. I pay $600 a month for my anxiety meds that they will not cover. I did not ask to be on medication, but they are the only ones that help, and they denied my doctor's medical necessity. They should not be in business. They do not care about the patients. CHEAP GARBAGE

Scam business covers cheap prescriptions but that's it. "Insurance" in name only. Sound the alarm if your company is switching over to these crooks. In fact as I read the glowing reviews, they all have very similar wording.....gee, I wonder why?