SmartpdfReviews of smartpdf.com

I purchased a subscription to this service in the UK for £1.99 per week, but the company mis-sold a £49.99 per month subscription. They charged me for two months even though I did not log in or use the service during that time. I contacted customer service requesting a refund, but they refused and admitted they do not have a complaints procedure. This is a clear case of misleading and unfair trading practices, which falls under UK consumer protection law. Warning to others: Do not trust the small-print promises — this company’s billing is deceptive and potentially unlawful. I am pursuing a chargeback and reporting this to Citizens Advice and Trading Standards.

I strongly advise people to stay away from SmartPDF. I signed up for what was presented as a one-week subscription for £1.99. Nowhere during checkout was it clearly and explicitly stated that I would automatically be enrolled into a £49.99 monthly subscription after the trial. A few days later, £49.99 was taken from my account without any clear warning or reminder. When I contacted support on the very same day of the charge, explaining that: • I did not authorise a £49.99 subscription • I did not intend to continue beyond one week • I did not use the service beyond the trial Their response was simply: “Our conditions are clearly stated on our website and unfortunately, we are unable to adhere to your request.” No investigation. No goodwill gesture. No accountability. Just a generic copy-paste response hiding behind “terms and conditions.” Important billing information should be displayed clearly before purchase — not buried in fine print that customers only see after payment is processed. After researching, I noticed many other customers on Trustpilot reporting the exact same issue, which makes this look like a deliberate subscription trap rather than a misunderstanding. I have now cancelled and will be raising a formal dispute with my bank. This business model feels deceptive and intentionally designed to catch customers off guard. Avoid at all costs.

Alors que je leur ai specifiquement demandé d’annuler mon abonnement; suffisamment longtemps avant le terme; ils ont quand même débité mon compte. Ce sont donc des voleurs. J’ai entammé une procédure judiciaire. Iza LIPSZYC

Don’t use it’s a scam Paid for 1 time service £1. 7 days later deducted £49.99. When I reached out to support they said it’s in general terms and conditions and automatically subscribed me to there service.

Absolute scam! I paid £1.99 for access for a specified period of time ( one week). Then they deducted £49.99 from my account. Shocking.

They will store your card and deduct money, they will automatically make you subscribe something

We were also scammed! Paid for 10-cent scan - they took 49.90 from the account. NO response. Never, ever use this company!

Went to their website which was offering a pdf compression service for €0.10 and requested that service. I then found that they had taken €49.50 claiming this was an annual subscription. I emailed to complain and request a refund - they don’t reply.