Smart Money CapitalReviews of smartmoneycapital.com

Response from Smart Money CapitalMar 27, 2024

Hello Edward, I'm sorry to hear that you're dissatisfied with the rate you were approved for. We strive to provide competitive rates to all our customers. I understand your frustration, and I apologize if you feel your time was wasted. Your feedback is valuable to us, and we will review your file to see if there are any other options available. Please don’t hesitate to reach out to us if you have any additional questions, or if you'd like to discuss this further.

Response from Smart Money CapitalFeb 26, 2024

Thank you for bringing this to our attention. We will address this matter internally to ensure that anything like this doesn’t happen again. I will also make sure you are not bothered by any more calls from us. Your satisfaction is our priority, and we appreciate your feedback. Please let us know if there is anything else we can do to rectify this situation.

Response from Smart Money CapitalNov 7, 2023

Hello Dorjan, We genuinely appreciate your feedback and apologize for any inconvenience or frustration you may have experienced. Our commitment to transparency and providing a positive customer experience is of the utmost importance to us. When you got that letter, it meant that, based on some initial information, you seemed like a good fit for our financial products. However, we need to do a more detailed check before final approval. Furthermore, the soft credit pull is a standard step in the approval process. It doesn't affect your credit score, and it helps us confirm if you meet our criteria. Unfortunately, not everyone who gets a letter qualifies for our loan, which can be disappointing. You will receive a letter within the next 30 days explaining why you were declined in more detail. Thank you for your feedback. We appreciate it, and we're committed to making our services better. If you would like to discuss in more detail, please reach out to management directly at [email protected].

Response from Smart Money CapitalOct 25, 2023

Dear Barbara, I sincerely apologize for any inconvenience or concern our recent mailing may have caused you. The security of your identity and your privacy are of the utmost importance to us. I want to clarify that the PIN included in the mailing was not associated with sensitive personal information such as your Social Security number or date of birth. It was simply an invitation for you to call us and complete an application should you choose to do so. The PIN does not grant access to any personal or financial data, nor does it allow anyone to apply for a loan in your name without your consent. If you have any more questions, concerns, or feedback, please do not hesitate to reach out to us directly at (949)519-2548 as we want to make sure you are completely satisfied with our response.