Sean M.
Total rip-off
Total rip-off. I used a promo, made my deposit and no bonus. Their withdrawals periods and limits are also very awful. Steer clear of these losers
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SlotsofVegas (slotsofvegas.com) has 354 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Sean M.
Total rip-off. I used a promo, made my deposit and no bonus. Their withdrawals periods and limits are also very awful. Steer clear of these losers
Monique P.
Worst experience ever….if these games don’t want to pay people why advertise that people win big
OCT M.
Account manager withdraw and tool my 2500 dollars winnings without my knowledge. This is a scam. Avoid at all cost!
Q T.
A couple years ago the Virtual Brand Casinos used to make payments faster, have they experienced new ownership? The chat agents are not empowered to assist outside of the terms and conditions. When you have seasoned players that have been playing for years and have experienced issues, usually about our money we recognize smooth processes verses the we have to escalate the process from approval to payment then to when is my payment coming like Im an employee.. it's unacceptable. In the last 3 months ive had a pretty nice run with about 10 withdrawals all under Virutal Brand sister Casinos including this one and every one of them have been exactly what i just explained. Then you contact chat with wait times thru the roof most the time and emails get no response. I quit playing with them(they sucked me back in..hahaha) because, if we have to follow their terms they should as well. I do not like sneaky business tactics like waiting until your withdrawal is outside the 10 business day timeframe to approve your withdrawal and then making the Players wait another 7-10 business days to get paid but based on their approval date not your original submission date. Its not the players' fault when your staff or systems drop the ball by not meeting the terms. Im pretty familiar with the terms and conditions after losing money by player fault you get hip quick. One withdrawal..ok.. but all 10. ive been way to patient. I told them trying to be proactive something is wrong. I will be filing a complaint with CDS and the and the Agency that makes sure that the terms under their licenses are being met. When emails go unanswered I started investigating and found that the email addresses have different formats, and if the Players do not have the resources to file a complaint due to email address being incorrect they are out of compliance under their license agreement. The main issue with players and the casinos.will always be..run us our money like the Aussie's do...they paid me in 72 hours and thats always. So what is the problem with Virtual Brands fast payment payouts(side-eye). 1. Agents need to be more empowered to help when the issue sounds like a problem is a brewing. 2. Withdrawals time clock should not restart based on approval.(What Player wants to really wait 14-20 business days or more for their money) 3. The department that handles withdrawals should take escalations if they are having a hard time prioritizing staying in complinace to get Players paid.. because its real easy to deposit. 4.Terms and Conditions need to be written with Transparency and not all the confusing verbiage they use. 5. Online gaming is convenient, but remember we can go back to walking in the Casino like we did Pre-covid. Thank you.
KDS
SCAM!!! They overcharged my card 3 times for over $300!! They also added a $17 fee for one transaction which did not say that amount when I purchased it! AVOID AND REPORT!
BERNIE
you won't get your winnings and they are a sister site to a bunch of different gambling sites. be careful all of them are crooked
Dei
They keep giving me copy and paste answers they prolong the process of payment and they're condescending and not helpful at all
MW
Slots of Vegas and other sites operating under this company should be banned from operating in Canada their poor service when dealing with customer concerns is the worst I've ever come across long wait times for withdrawals no clear answers to concerns endless run around repeated requests for information you send a million times hanging up when you try to escape to a manager do not support this site do not pay for their disrespectful treatment of customers contact your members of government to have their operating license pulled from operating in Canada i will be contacting my member of parliament.There fraudulent offers that goes unfulfilled is fraud.