Beth ann A.
Payout canceled
Hello, I’m contacting you regarding the cancellation of my recent payout request. I was informed that my payout was denied due to placing a $25 bet exceeding the $10 max bet rule tied to the bonus. However, this is incorrect based on the actual sequence of events. I completed the full wagering/playthrough requirement before placing the $25 bet. The $25 wager was made only after the playthrough was finished, at which point the bonus conditions should no longer apply and the balance should be considered real funds. Because of this, the max bet restriction should not have been in effect at the time of that wager. I also have screen recordings that clearly show: The wagering requirement being completed The timing of the $25 bet occurring after completion I am requesting that you: Review the timestamps of my wagering completion Review the timestamp of the $25 bet Re-evaluate and reinstate my payout accordingly If needed, I am prepared to provide my screen recording as evidence. Please escalate this for a proper review, as this appears to be a misunderstanding of the timeline. Thank you. Okay you say it's cause I went over the bat amount okay so when I have free spins you can block that I don't go Uber 20 cents or if I play the wrong machine you say Hey your free spence'here you can block all the machines so I don't play play them but you tell me I place the $65 bet 64 times no at no point did you say I was breaking the or $25 bet at no point did you say I to stop you're breaking the breaking the rules you didn't shut the game down you didn't tell me no you can't do that 64 times I placed a bet for $25 and not once did you tell me I couldn't do that or or is it blocked if you can't place over a $10 bet Why isn't it blocked you can block it You can block it when you're giving me free spend you can block the bat so why isn't the bet blocked or why did you tell me I wasn't allowed to do that you did not say I was breaking the rules till I put in my I put in my withdrawal and gave you my Bitcoin address and you put it into review you didn't tell me I was breaking the rules until I asked for my withdrawal money my winnings are 4000 you didn't any other time otherwise I never would have known I was breaking the rules cause I didn't know you had AA Max But why did you not tell me before why did you tell me you had 64 chances to tell me but you didn't decide not to tell me to I won
Response from Sloto'CashApr 14, 2026
Hi Beth Ann. Thank you for your message. We are sorry to hear about your experience. Although Trustpilot is normally for reviews and not for assistance requests, we have double-checked and can confirm, that the maximum bet rule has been broken. If bonus terms are not upheld, winnings might get voided, unfortunately. Just to clarify: the reason why bet amounts are not limited during game play is because we have external game providers, while bonuses are set up by the casino. All bonus terms are clearly communicated and by using a promotion players accept to adhere to them. When a withdrawal request is submitted, our team audits game play to make sure the rules were upheld. We can assure you that our team has handled your query with the utmost importance and care. Thank you for your understanding. If you are ever unsure about rules or need help with anything, please feel free to reach out to our support team.




