شهد ق.
Confiscated $627 winnings over Arabic name registration - Refuses ID verification
I am extremely disappointed with SlotoCash Casino. After fulfilling all playthrough and wagering requirements for a $627 withdrawal, my account (hamzhu) was suddenly closed and my funds were confiscated. The reason? I registered my name using Arabic characters. I provided my official government ID and bank statements proving my identity matches, and offered to correct the name spelling in English. Instead of helping, customer support blocked my access and stole my legitimate balance. This is an unfair tactic to avoid paying players. I have already filed an official dispute on AskGamblers and expect a full resolution and release of my $627.
Response from Sloto'CashSep 28, 2026
Hi there. We are sorry to hear about your experience, however, we would like to clarify that the reason for the account closure was not that you wrote your name with Arabic characters, but that multiple accounts have been opened. Thank you for your understanding.




