Martha M.
Slimtide Return and Refund
I purchased several bottles of the Slimtide product on June 9. I texted a rep within 2 weeks of receiving the order to find out how to return the items. The customer service representative texted back and clearly outlined the guidelines and I followed them. I returned the order via USPS on July 31, (I am attaching the receipt). which is within the 60 day period. (June 6- August 9). The package was received and signed for on August 3, which is within the 60 day deadline and before August 9. (I am attaching the receipt). I have contacted customer service numerous times and gotten answers that the return doesn’t meet your guidelines. One person closed my case. Now no one will answer my emails. I have persisted by contacting customer service many times. Sixty days is from June 9 is August 9 or 13 (you calculate it as the 13th. I have filed a complaint with the BBB, my bank who holds the debit card I used for the purchase, and the Office of the Virginia Attorney General. I followed all of the Slimtide guidelines for return.