SlickwrapsReviews of slickwraps.com

Bought a wrap over a month ago. Delivery said 2/3 days. I still havent received it, customer support ignores you, treats you like garbage and blocks you off social media. GARBAGE COMPANY. AVOID AT ALL COSTS.

Honestly, the product is not bad. That's about the only good thing I can say about the company though. I've ordered from them 7 times so I have a good feel for how they operate. Firstly, it takes them literal weeks to process your order. My latest order processed for 16 days - more than half a month! They chalk this up to a 'large number of orders due to recent sales' which if you browse their website from time to time you know is a lie because they will throw a 50% sale for nearly anything! Oh, Tim for HR's dog has a birthday? Special Fido's sale! everything 70% off!!! If you have trouble keeping up with demand when there are sales then you desperately need to hire more staff because there is literally a sale going on 24/7 - if you buy full price, you caught them at a verrrrrry bad time and your new name is now bobo the clown because you are a fool. I've never had to use support until a couple days ago. The wait this time just got to me. I had gotten a new phone and really didn't want it to get scratched. Because of this, I ordered the upgraded shipping - BIG mistake. Yeah the shipping was quick at 2 days, but if it processed for 16 days it might as well have been 18 day shipping, and nobody in their right mind is paying $6 for that. They use Zendesk support for what it's worth and they really are not helpful. I asked if they could downgrade my shipping and refund me the difference because at this point I really didn't care about the extra day or two it would take to ship and they literally just ignored the question. They said they apologize for the wait - it will get there eventually. Useless. In fact - less than useless, I took time drafting up a message to get that garbage for a response. Maybe it wasn't all bad - they did send it out the next day so maybe I triggered something. If that wasn't bad enough - they had a sale and I got an email saying you get a free screen protector with the order of any wrap. So, like 5 hours after getting that email I ordered a wrap and after waiting 18 days I finally get the package and to my surprise, no screen protector in the package! Maybe by the time they shipped it out the promo had expired but that would have to be the lamest excuse in the book. If that were the case they could say each screen protector ordered would have 10 million dollars included in the box but only for today and then delay everyone's order a day late so they dont have to include it, really scummy practice they've shown here. All in all, the product is alright - I kinda like their natural series for my macbook. However, it's not worth the hassle, you're probably better off with a competitors product which you probably can guess the name of since every tech youtuber in the world is sponsored by them. If Slickwraps can ever fix their horrible logistics, please let me know and I would consider ordering again from them but as of now they've lost me as a customer. I hope my review helps you out and you consider other options - this is just unacceptable behavior from a company in this day in age. # UPDATE: email: nickmariasi(at)yahoo.com order #: 3648217

Took a full two weeks to ship out and once done, USPS has managed to get it as far as Chicago in the last week! When I emailed support to ask about the delay I was just given the response that they have lots of orders, that it. Really poor service so far, I hope the actual product is good but on pure service, nah.

I ordered a gloss wrap for my Samsung Galaxy Note 9. They took my money the same day I ordered but it took four weeks for it to ship. And when I tried to log into my orders it didn't exist. I emailed customer service after two weeks of waiting of it to ship and that it was not appearing in my recent orders and they essentially told me I was being impatient as I had ordered during a sale time. After waiting four weeks I emailed them again stating that I would like to cancel my order as they had taken my money and not shipped me anything for 4 weeks an hour later I get an email saying my order has been shipped and then 10 minutes after that, I received what I would consider somewhat sassy email from the customer service lady I had emailed two weeks ago. I received the product then 3 Days Later. I had quite a difficult time applying it as the 'microfiber' cloth they provided me constantly shedded and both of the wraps I received had air bubbles with small plastic pieces underneath them. And to top it off the whole back piece is several millimeters larger than my phone so it over hangs over the edge so I imagine it will probably peel up quite quickly. Also I was quite displeased as I had watched the video and read the instructions and have previous experience with vinyl and tempered glass screen application as I work at a phone store. I wont order from them again.

It took them 10 days to ship something. Their website says I would get it in 2-4 business days. Their CS doesn't give a single sh about it either. So lousy.

Do not purchase skins from here, they took a week to ship out my order. I sent in an email 5 days after I placed my order, they took my money happily but there excuse for me not receiving a confirmation email was “high order volume” because of the sale, you can't confirm to me you received my money and my order was placed? Correct me if I'm wrong but there is pretty much a sale every single day. I never received a confirmation email. Support took 2 whole days to answer me, and once they did they never answered again. I messaged support saying "I never received a confirmation or anything, its been 5 days. I have a receipt from PayPal and that's it. Could I have a tracking number or an update on my order?" There reply "I am sorry for the delay. Your order was placed during a sale. Processing time can be delayed when placing an order during a sale due to the high volume of orders in our facility. We do note that information on the support page. You will receive an email once that goes out. That email will have your tracking information. I am sorry for the delay. " Let me point out slick wraps has a "sale" every single day. Not so much of a sale if its an everyday thing. My response to them "I understand that but, 5 days is a lot to call a “delay”. There's a sale just about every day." Shouldn't they take care of the orders the already received before starting a new sale? The skins are good quality, but it seems like if they just want to give you the runaround. I asked for my money back and magically my order shipped the next day. After my last response, I never received a reply back from support. In total a 7 day wait time with no confirmation until the order shipped.

Order was stuck in processing and the company was impossible to contact. I tried contacting the owner on twitter and he blocked me. Had to dispute the charge through PayPal. Edit: Isabel just got back to me telling me that it is late because of their sale. I will see what happens from here, I have already disputed the charge with PayPal. Interesting too that they advertise their sale as “today only” for around a week now. Edit: The order has shipped and is on the way the day later. The rest of my service experience was positive and I have removed what I now believe to be false assumptions about the company. I will update this review once more when I receive the product to reflect my opinion on the product as well. Until then I will update the rating to 3 stars. Edit: The order arrived September 20th. The quality of the skin was pretty good, but it was not worth the troubles with the company. I'm going to say overall experience is 2 stars, though the product itself would probably be 4-4.5 stars.

Ordered 2 sets of skin for my Apple watch series 3. Normally they would provide 2 piece of full body skin, 1 piece of digital crown and 1 piece of side button in a set. They gave me the reason why they provide an extra piece of full body skin in case I messed up on the first try. That is reasonable. However, I ordered 2 sets so I should get 2 pieces of digital crown and 2 pieces of side button but they only gave me 1 of each. Contacted the staff 3 times already and no response whatsoever. They just simply replied that they will only provide 1 of each for each set. They didn't even try to look at the photos I've sent that I ordered for 2! :(