jihk
Will I ever receive my order?
Ordered December 5th. Asked customer support for an update on December 12th and got a response on the 14th telling me that my order is in their packaging department and I'll be sent a tracking number once it's shipped. Everything sounded fine. Fast forward January 1st, I send another email asking for an update. If it's not shipping within a few days to just cancel my order and give me a refund. This is on a different support ticket... but the same service agent responds (Dolores). BUT I get a response on January 12th. On their website, under heavy load from holiday shopping surge, stated "2-3 business day" response time. It's considerably past any holiday shopping. Exempting New Years day, it's been 7 business days... But I'm slightly relieved I got a response back until... Dolores tells me the exact same thing she told me on December 14th. That it's in the packaging/shipping department and they can't cancel my order. They have their cancellation/refund policy as within the HOUR. You have to cancel within an hour of ordering - and even worse you have to submit a support ticket manually in order to do so; with their FANTASTIC turn around time for customer attentiveness. Oh but a positive side! Dolores said "sorry for any inconvenience". No update on shipping. No update on if I'm even going to get it. My order has been in the process of being "packaged" for 4 weeks now. It must be some good packaging... My initial support email (December 12th): "I ordered on December 5th and my order number is [-------]. There hasn't been an update, tracking number, etc. sent so I'm wondering if it's actually being processed. I understand it's near Christmas time and, with such a large sale going on, you all may be busy. Just want to make sure my order is being fulfilled eventually. Thank you! " Dolores (Dec 14th): "Hello, As of right now, your order has been scanned into our packaging department. Once we get it ready for shipping you will then receive a tracking email so you can follow that out to delivery." My latest support email (Jan 1st): "I ordered on December 5th. Followed up with support once that ensured me it’d be shipping soon and I’d receive a tracking number but it being January 1st, there hasn’t been one. I checked the order status to which it still says “processing”. If it’s not shipping in the next few days, I’d wish a refund. It’s been almost a month and it’s irritating not knowing where my money went. Thank you." Dolores (Jan 12th): "Hello, Your order is already loose in our facility in our packaging/shipping department. It has processed too far along to where we can no longer stop this shipment. I am sorry for any inconvenience. " I'm confused. Can't stop this "shipment". The order status page actually still says my order's being "processed" - nothing about if it's packaged, ready for shipping, or shipped. This company is ridiculous. They talk about customer satisfaction and attentiveness. They advertise "Shipping Options - First Class with Tracking". Can't even tell if they're lying since I've yet to get any insight on their shipping-to-delivery ETAs. Just go with one of their competitors. I've ordered a mahogany skin for my work machine for $7 more than something similar from slickwraps. Except I ordered with dbrand on July 13th/14th (Ordered late so I assume it wasn't processed until the next day), shipped July 16th, and delivered July 20th. One week for dbrand. slickwraps is at 5 weeks and counting! It's nothing new though. After my frustration, I looked at other people's experiences. I've seen people waiting for any update on their order from early November.