Slate DigitalReviews of slatedigital.com

trash company no customer support and masked it impossible to download;oad plug in, go else where

Please find a solution soon! I mean really soon for the iLok Dongle for perpetual licenses. It makes having the few Slate plugins I own useless. I really hate the Dongle. I have over 600 license from other companies that can either use the cloud or machine licensing. It’s been almost a year since you said you were working on a solution. Come on already! Get her done!

Slate is a company that releases products at $999 to drop the price to $499 couple years later. I lost all my trust in this company after buying the VML-1 a great product that lost half its value, which is the opposite of what strong brands like Neumann produces. The plugin offer is ridiculous you can't buy a plugin below $200 but you are pushed to subscribe to the all access that I personally do not want.

Tried updating the Slate Digital Connect program a few months back and I tried updating the plugins and it showed that the plugins are done downloading and have started installing, but that's just it, it kept installing for the whole night and still nothing was actually getting installed. Now in August I downloaded the new update for the Slate Digital Connect program thinking they have fixed it but NO, still the same problem. Contacted them 2 times already before this review and still nothing. They have good quality products but this new update isn't it.

Plugins are great. No debate about it. Technical support is below standards. They take a whole business day to reply back with a question. A question. The day after... another question. Simple questions. Windows or Mac? OS version? Do the plugin works on any other DAW? Did you check this or that? Terrible. No sense of urgency. Zero proactive thinking. Just reactive attitude. I had to go to their Facebook group to find more information regarding my issue. Ridiculous. A company who constantly launches new products behaving like they have 3 months on business. Very disappointed. If the idea behind that slow assistance is to buy time because you guys are working on solutions. Just... be... honest... say it. 2022. You make feel like expectations are nothing.

The first Slate users who could only BUY their plugins, are forced to use the iLok dongle. As a perpetual license owner you can NOT store your licenses in the iLok cloud or on your computer. You have to use the USB-A dongle. (@Steven: did you notice there is NO USB-A slot on a PowerBook Pro?) So after a relationship of over ten years, it sadly ends here. Not good at all.

The plugins are great but in order to access the virtual mix rack for my vms ml-1, I had to buy an iLok usb which plays a huge role in my rating considering almost all other competitors at the most only require an iLok account. It's time for Slate to get out of the dark ages

Buggy plugins, ilok cloud sucks, as well as dongle