Sky ZoneReviews of skyzone.com

Dishonest business. Untrained staff and unprofessional management with luck of costumer service and business running knowledge. Very sad!

This place is unprofessional. I had a party package with 2 rooms for 80 guests reserved since September. They called me TWO days (today) to tell me that they booked one of my rooms (that was already reserved) and all they can do is provide more tables and chairs for my one room. Be advised that these rooms only hold 20-40 max people each room and we booked TWO for the reason that we are having 80 guests. The unprofessional employee, Cynthia Gonzalez (event planner) is completely worthless and no help at all. They had absolutely no intention of even trying to help me with this situation even though this was ALL ON THEIR OWN MISTAKE. NEVER will I recommend this place or spend any amount of money there, neither will my family or friends.

I had a frustrating experience at Sky Zone during the Little Leapers session on Thursday that runs 9-12. I arrived at 10:37 am with my two-year-old, expecting to pay the discounted rate. However, I was told the cut-off time for the discount was 10:30 am, so I had to pay full price for an hour and 30 minutes. This was disappointing and the customer service could have been better.

We had my son's birthday this weekend and magically all the birthday cards that contained gift cards went missing when the staff brought the gifts up from the collection trolly next to the check-in desk. Over $80.00 in gift cards just poofed out of existence and none of the underage employees had any idea where they went. This is not the kind of place you want to host your kid's party and if you do, don't trust the staff in any capacity they will steal you blind.