Dave M.
Do not switch from Harbortouch!!!!!
We upgraded from their Harbortouch system which did everything we needed. The new Skytab version is the worst system I've ever used and the only one where the conversion was a big step backward. Skytab is missing critical reports such as item sales by server and they've promised for months to make it available. We still have our old location ID and everything we need is in Harbortouch but not in Skytab. The new terminals they provided are constantly rejecting credit cards so we have to restart or call support. Skytab has a customer loyalty program that makes absolutely no sense and they advise to just make manual adjustments to point totals but even then even though there are unlimited discount amount options but you can only use one. Today the financial overview report was changed and there is nowhere on the report where you can see total credit card sales so you can't balance your day with it. The whole system is like a beta test version.
Response from SkyTabSep 18, 2023
Hello Dave, thank you for reaching out. We appreciate you sharing your experience and we’re so sorry to hear that we missed the mark. We would like the opportunity to work with you and resolve any challenges you may still be experiencing! Please reach out to us at [email protected] with your contact information and issue details and we'll ensure it's escalated properly. We are committed to learning from our mistakes and enhancing our services to better serve our customers.