SkyTabReviews of skytab.com

Absolutely worst system on the planet , do not get suck in by advertising and bar Rescue bullshit, and its slow. And anyone that thinks its ok is a lair and must have a slow business. Harbortouch is a far superior set up. And I'll do anything to shut skytab down, everything about them is dumb. I'd give less than 1 star if I could. 12 year harbor Touch loyalists. Getting ride of skytab after 24 hours. It's like running windows 98 when I was in elementary school. If they would alow pictures I'd post them. It might be ok for a dinner but way to many steps for doing 20 transactions in 15 minutes.

I want to share my experience with Shift4 / SkyTab because it has been one of the most problematic service providers I’ve worked with. From the beginning, I encountered multiple issues: 1. Incorrect charges, including billing before installation. Shift4 started charging me before the system was even installed. They also billed me for two printers even though only one was installed. Their own staff confirmed this in person. 2. A two-month delay in delivering the scanner, causing real losses. The scanner – necessary for locating tickets quickly – took almost two months to arrive. During that time, my staff struggled, lines backed up, mistakes happened during peak hours, and customers were frustrated. 3. A $500 annual fee that was never properly disclosed. The contract clearly lists a $129.99 annual fee. However, they charged $500 and claimed they “notified” me through a dashboard message. No written notice was ever sent to my mailing address, my business address, or my email, as required by their own contract. 4. A fraudulent $172.77 online transaction processed entirely by their system. This was an online order. I never processed the payment or handled the card. Despite that, they demanded that I provide proof of authorization—when they are the processor and they are the ones who hold the authorization record, AVS, CVV, and transaction logs. They refused to provide any documentation. 5. Unannounced fee changes and forcing new charges on merchants. They recently added a new $325 RAF fee per device. I rejected it within the 30-day period the contract requires, yet they are ignoring my notice and insisting I “cannot cancel,” even though the contract clearly allows cancellation without penalty when a new fee is introduced. 6. They do not follow their own contract. I am exercising my rights exactly as stated in their agreement. Still, they ignore my notices, send generic responses, and act as if I am mistaken simply because the contract clauses that protect the merchant don’t benefit them. After repeated billing issues, missing equipment, contract violations, lack of transparency, and unfair business practices, I have no choice but to escalate this matter to the Illinois Attorney General, the FTC, and the BBB. Internal communication with Shift4 has led nowhere. They only enforce contract terms when they benefit the company, and disregard the terms that protect the merchant. My recommendation to any business considering them: Do not rely on this company. They do not follow their contract, they don’t provide required documentation, they don’t issue proper notices, and when something harms the merchant, it “applies,” but when something benefits the merchant, they claim it doesn’t count.

Reese Martin: Blaisdell came into my business attempting to sell me a POS system. While I attempted to let her know I’d possibly be interested in a demo later, she would talk over me the whole time and was very erratic. Fast forward a few weeks later and she came back to my business insisting my online ordering wasn’t working. So, then proceeded to order at the counter. After some more odd behavior and conversation She insist that I got her order incorrect “although I repeated the order to her prior to taking payment”. I offered her a refund and as she was leaving She commented again about my online service then left a very strange review on my business in which she attacked me personally. She called me weird, condescending and fake; as well as insulted the interior of our business. Then she even went to the parking lot to take a picture behind my car for said review, which has logos to my business on it. I find this very strange, a bit alarming and frankly very unprofessional. This all took place on 7/29/25 in Chandler, AZ. I refunded her the drink she said she didn’t order and she’s not welcome in my establishment going forward. I would’ve considered looking at your POS system had a reasonable person talked to me about it, but each time she came in her behavior was more and more bizarre as well as extremely unprofessional. I just thought you should be made aware and let her know her approach is, shall we say, may not be the best for sales.

Placed an order online with skytab and never received my order and they charged me for delivery and a tip😡😡😡

I would rate this company less than 1 star if I could. I own a small business and thought I would live this product. The software is great. The sales and support teams are the worst customer experience I have ever dealt with. I have been open a month with no training or any support except from my sales guy who made the system work last minute to get buy and is now all excuses as to why nothing is getting done. I asked to cancel service and was advised my contract runs through November 2026 and would have to pay a termination fee. Yet I don’t know how to use the system and my products are not set up properly. I would advise against doing business with this company and find a company that actually knows what they are doing besides make excuses and treat customers like crap.

Edited my review. This company is nothing but a bunch of deceitful scam artists. RUN!

Guy named Lukman came from the company to set up the business for our new restaurant! They are liars, nothing is the way it’s written on the agreement! I was told I can cancel anytime no cancellation fee and they want to charge you so much in fees! Should be taken to court for some serious charges and law suits! They also rack up your rates after two month!

I wouldn't recommend SkyTab to an Enemy! Installers are clueless and system is more down than up. Poor customer service.