SkyTabReviews of skytab.com

A very persistent company who won’t stop calling no matter how many times I ask them to stop. I’ll never go near this company because of the constant sales calls. Asked them to remove my number from their system… told me to take it off google. God knows why anyone would do business with this company.

They reached out to me and promised to close the account and void all pending charges. I'm still waiting for the return label for the devices. If everything goes as agreed I'll edit the review again. This was truly the worst experience I could've had closing an account. As of this review the account is still open and they're charging me "inactive terminal fees". These fees are costing me $400 a month for 2 terminals. I called to close my account and I was told that I had to call at least 30 days prior to the contract expiration date and since I didn't it was auto renewed for another year. Their sales rep lied about the cancellation process when I signed up. This is a very large company with very shady and tricky practices. I had to block them from my bank account at they are always trying to take money. Their PCI compliance was $550 per terminal. With Square it's included. I would never recommend this to any other business.

i almost never leave reviews, but I feel compelled to share my experience with Skytab. When I first contacted the salesman, I was very clear about needing a POS solution for both my coffee shop (with a large, complex menu) and my tattoo shop. He assured me that a handheld device would be perfect for the tattoo shop, and we agreed on a full bundle for the coffee shop. After initial discussions, the delivery date was set for March 13th, but it kept getting pushed—first to the 19th, then the 21st, and finally April 3rd. When we finally received it, the installer set up the coffee shop menu but barely touched the tattoo setup. I ended up having to configure it myself, only to find out it was absolutely unsuitable for what we needed. I called the salesman again, and he kept promising calls and emails that never came. When I tried escalating it, I was transferred between multiple people, each saying they couldn’t help or that it wasn’t possible. After spending a total of 5-8 hours on the phone over multiple days, I was told it couldn’t be done. The whole process was a waste of time. They were unreliable, unprofessional, and at times downright rude. I even had one rep just copy-pasting responses from ChatGPT. I would give them zero stars if I could. Please avoid this company.

I wish there was a negative star system for reviews. SkyTab was originally my favorite POS system - yes, there were hidden fees, but the overall experience was good enough to not worry about it. Until the building we rented was sold and we had to close our business 10/31/25. I called in early October to tell them that we would have to return our equipment soon because we were being forced to close. The CS rep told me that we would have to pay through 12/6 of '25 to avoid an early termination fee, to which I had no problem with. So we closed 10/31/25, paid them until 12/6/25, and I received an email telling me that the account was closed and to watch for an email for equipment return authorization. I waited until 1/12/26 & then called to say that I hadn/t received return authorization yet (Feb 6 was the deadline). After the 4th attempt, I found out the RA was sent by UPS, not Shift4, so I found the email from UPS, printed the labels, and shipped out the equipment. Took them over a month to acknowledge receipt of the equipment. On 2/12/26, we received notice that our bank account was debited $2500. Assuming that the return acknowledgement & the debit had happened close enough together that it was plausible they had incorrectly charged us for not returning the equipment, I called as was told a credit would be issued. On 3/16/26, I was told that the charge which had not been refunded was not for equipment, but for early termination!! The person literally had the email, from them, stating that if we paid through 12/6/25, there would be no early termination fee, yet said, "That is incorrect information that was given to you, so there will be no refund". She also said that even though I signed a one year agreement, they automatically renew it yearly, so be aware of that. So...now I guess we have to lawyer up to get our money back from the SCAMMERS1

Promised a good rate, send contract to sign, different much higher rate, with different terms. Be carefull what you sign this this people. Sheena was the person i was dealing with. Dissapointed

I’ve been waiting for days for them to contact me to get set up and have yet to receive a phone call to get set up. I ended up finding a customer service number unfortunately it was too late in the day so no sales team member was available to help but it’s very concerning none the less that I want the service and cannot get anyone to reach out.

While dealing with this company a couple months I noticedoney missing not going into the bank account. The staff was very rude and unprofessional. Was about to do small claims but continued a couple more months with the company because I was told it would be refunded to the company. That was a lie. Ended up losing over $35,000.00 from Sky Tab POS company and building a lawsuit. You all should watch your money closely with this company. This company also admitted to a strange mishap of the POS system failure during an event with my partnership and a loss of money. They failed to pay that money back. I have the proof given to my attorney.

NOT MOBILE FRIENDLY. We tried this POS out. Didn't work for what we need. Now we've been fighting for months to return equipment and be done with this scam of a company. (Meanwhile charging us 55$ a month.) Were in our off season. Which we discussed by putting a stop to payments until next season (they didnt care) They say 30$ a month. Be carful. Every item has its own charge. Do NOT sign with them unless you fully read the contract. You WILL get screwed over like us.