Lam H.
Dumb deceptive business model
Bunch of liars! Completely false (and moronic) advertising scam! I got a message offering a free bag of chocolates...just pay shipping. When I signed up for it, the bag is clearly marked as $0.00 but you do have to commit to their subscription plan. I actually liked the chocolates and was planning to keep the subscription, but I didn't want a bag every month. So I changed it so my next order would be in 3 months. As others experienced, I'm then charged $34.99 a few weeks later, even though I didn't get (with or without my request) another shipment. When I called to ask about it, I'm told condescendingly and unapologetically that $34.99 is actually for the first bag: despite it being advertised--several times-- as free. Not only is this approach deceptive, but it's also a supremely stupid marketing strategy. The chocolate does taste good while being sugar-free--very importantly, sweetened with stevia; I (and probably many others) would be happy to continue to buy it, including on a subscription basis. However, I'm certainly not willing to support a business that brazenly utilizes such deceptive and unethical strategies.


