SkinnyMe ChocolateReviews of skinnymechocolate.com

Their customer service department was very nasty to me. I had asked them to cancel my service but I still keep getting the candy. CS told me they has no record of me canceling - said I probably didn't go through the proper channels. I wanted a refund on my last order but they would not do that. I wanted a refund since I was going to send their unopen product back. The gal got even nastier to me and said they would not accept the unopen product back. I will be check with the USPS tomorrow and see what the procedure is for unwanted unsolicited product.

I ordered a box of these gross chocolates because it's hard to find good sugar free chocolate, but I can't have very much sugar. Decadent they are NOT! It tastes like they burnt the chocolate when heating it. It's not just me either because friends have tried it. A handful of us agreed to each order a different flavor and we split them up so we could all try each flavor and everyone had the same off flavor.We were all very disappointed and couldn't even give them away to others because they wouldn't even swallow; after 1 bite they spit it out. Yes, they do charge you full price for the supposedly free box and they enroll you in auto ship if you don't cancel immediately. I don't think it was worth even the amount for shipping.

SCAM SCAM do not do!!!! I ordered the sample in Feb $4.95 supposedly. I did not see anywhere to call with 7days. I didn't like the choclate fine. No problem. Today I happen to look at my bank statement, I was charged 3/24 $34.99 and then 4/12 $39.94 I called today spoke to a VEAN. I was advised because I didn't called to cancel in 7 days they charged me the full price. Then the enrolled me in a monthly subscription. I told her I have not opened this bag of chocolates and would like to know how to send them back. Vean says I cannot send them back, cannot have a full refund but she will send me back 30%. I am very frustrated and disappointed with this company. I am going to file a complaint with the better business bureau. This is pathetic after I express my concerned repeatedly she suggested sending me another flavor. DISGUSTED! I hope someone puts a stop to them

Don't Do It!!! If you don't call in to cancel within 7 days you are charged $34.99 for your "FREE" chocolates, AND you are enrolled in a monthly subscription! Did anyone see that on the checkout page?? SCAM SCAM SCAM

I placed an order on 4/1/21 and today is 4/14/21. I have been waiting for the free chocolates and some chocolate birthday bars still. This company uses DHL as a courier and DHL doesn't deliver to you, it delivers to the postal service. The tracking number I received always seem as if it was non-existence... they never seemed to know where the item was and that is not the first time. I have had other venders use DHL as a courier and they do the same thing. However this is not the couriers fault it is Skinny Chocolate. I called today 4/14 and was told only today that there is a back order on the birthday chocolate part of the order and that the chocolate will be shipped tomorrow. I placed the order on the 1st of April and it will be sent on the 15th of April???!!! I got no email alert of a backorder and no email alert on the status of the free chocolate. I am not happy with this company I wouldn't bother ordering this chocolate no matter how good others say it is. I AM however, very disappointed that this occurred. I would have like to been a customer. Promoting small business but if the business doesn't have themselves together they will soon be out of business.

Too bad they are a scam business. the product is really good. they do not need to pull the crap that they do. do not sign up for the "free stuff"

I signed up for "free" sample and the chocolate is good, but I was charged another 29.99 two weeks later. Apparently, in the tiny fine print is a subscription service. I had emailed customer service twice and got no response. I finally called today and got a foreign person named "Liza" who first said she could only refund me 30% of the $29.99. I said, NO WAY! She left and came back and said she canceled my subscription (that I didn't order) and refunded my $29.99. I doubt seriously I will see that money again. If I do, I will update. 4/22/21—I am shocked and happy to say my refund has come thru and I haven’t seen sign of anymore automatic orders coming thru!!!

THIS IS A SCAM! DO NOT ACCEPT THE FREE TRIAL! When you do, you are automatically enrolled in a "subscription" plan and you don't realize it until you receive a shipment which has been charged to your credit card. When you call to cancel your subscription and return the product, they cancel the subscription but will not accept returns " because of Covid." TOTAL RIP OFF. If the product was good, I might actually have placed another order, but now I will do everything I can to make sure that ho one else gets caught in this trap! UPDATE: I was asked by Trustpilot if I wanted to contact SkinnyMe directly and let them know why I posted a negative review and this was my response (which bounced back because it was a "no reply" email address): "Dear Trustpilot, I do not want to respond directly to SkinnyMe. There are dozens of reviews just like mine on your site and I think the company must have gotten the message by now about exactly what changes they need to make. When I was told by their customer service agent that they would not accept my return of the product, or refund my money for an order I did not place, I complained loudly and threatened to post more reviews like the one here on Trustpilot if they did not give me a refund. They did eventually refund my cc account, and I did not post any other negative reviews elsewhere. However, my review seems to be in absolute agreement with dozens of others on your site, almost verbatim, and I have decided to leave my review here to hopefully protect others from getting caught in their scam. If they truly want to make changes, they need to stop the entrapment hidden in their "free" offer and, if their chocolate is as great as they say it is, the word will spread and, it will sell itself. I hope they will come to their senses and change their ways, and I wish them well. Frou"