SkiEssentialsReviews of skiessentials.com

Great customer service, price and overall experience. Stood by their product when it would have been easy to make excuses. Bought a helmet on sale. When it arrived, the color was very different from the picture on the website -- was Barney purple and not blue. I think the issue may be with the manufacturer's stock photo and not the store. But by the time it arrived, the other colors I was considering were either no longer available in my size or no longer on sale. Called the store directly and spoke to Conner who was very responsive and helpful. Conner agreed to exchange the helmet for a color that was no longer on sale (had me buy the alternative color and agreed to refund the full price helmet when they received the sale helmet back at the store, given they were selling out) AND emailed a prepaid label for the return of the purple helmet. Can't ask for any more. Will definitely shop here again!

Good pricing and fast shipping - even all the way to California. More than that, I had a fantastic experience with their customer service. They don’t seem to answer their phone, but emails received prompt and full responses. Had such a great experience, I ordered a second set of skis for my son the week after.

Ordered a snowboard, arrived in 5 days even with international shipping to Singapore, well packaged.

Amazing people: friendly, knowledgeable, and incredibly patient. I learned a lot and really felt they had my best interest. They even talked me down from a more expensive ski because they knew what I was looking for. I will never go anywhere else to buy ski equipment other than ski essentials and Pinnacle (their B&M)

Ordered these skis and bindings a few weeks ago, and they were delivered a week earlier than the scheduled date. However, there was a slight issue with the shipment and I contacted SkiEssentials.com about it, receiving a thorough and very helpful reply within 24 hours, offering compensation or an exchange. I requested the exchange and the new skis were sent out a few days later, and I received them in less than a week (I live in Australia so that shipping speed was almost unimaginable). I was also a bit concerned that the package could be damaged on its way to Australia, but both times the box was in perfect condition, as were the items inside. Not only was the customer service extremely helpful and I couldn't be more satisfied with the outcome of my purchase, but the skis themselves are of very good quality. Absolutely reccommend!

Responded to both email and telephone calls promptly. Helpful advice. Processed the order quickly.

Bought a pair of Salomon QST 92 153 + bindings online, because my local ski shops didnt carry that size. Their customer rep (Lan Henel) provided timeley responses to my questions via email. Item was well packed, arrived with 10 days of purchase, and matched the online images. Very pleased with smooth transaction and customer service.

I wanted a new pair of skis and I had a series of emails explaining them all my needs. The person I deal with was very knowledgeable and he got me a pair of ski that I tried few times and they seems to be exactly what I want!