Sips byReviews of sipsby.com

Received a gift subscription from my daughter for Christmas… well I had to input my credit card info for an auto renewal in order to redeem my gift… very shady. My first month’s tea came today and was ridiculous 2 green tea bags, 4 earl grey tea bags (which I specifically said I don’t like when I filled out my questions seeking my preferences, two very tiny bags of loose teas and 7 disposable tea bags for the 7 cups worth of loose teas. A total of maybe $3 worth of merchandise which the company values at $16. Avoid this rip off!

Gave a gift subscription. Recipient was required to provide credit card information and sign up for auto renewals to redeem the gift. What a cheap ploy to make more money off someone claiming a gift.

The most awful customer service! They never returned my money! I had a one year subscription. I asked them to stop sending me the awful tea after 3 boxes. They are con artists, they buy old expired tea, put random tea pages in a box and ship it. The worst experience I do NOT recommend them!

We went online and ordered a 3-month subsciption - and was shocked when I got an email saying the shipping was $45 for a box of tea that is $48! And when I signed in to my profile there was no subscription listed, so all I am getting is ONE box of tea for nearly $100! What a waste of money. Be CAREFUL what you buy .... I am hoping my issues will be somewhat resolved, but doubt it, there is no contact detail - just an email, no-one you can actually talk to. In future I will check for contact nubmers on ALL websites. If contact is by email only, I will not order.

I received an offer through my phone carrier for a free sample box of tea by sips by. My boyfriend is a tea drinker so I thought we’d try it out. He wasn’t impressed and felt the tea would have otherwise been over priced. When signing up, they ask for a card number so I gave one that was a temporary card that expired shortly after accepting this offer. At the time I was not aware I was signing up for a subscription, and thought I would be receiving a sample box. Fast forward the following month, after not being able to process my card, the company somehow got my PayPal information and charged my account! I absolutely never gave them my PayPal information and can’t imagine where they got it from. I made a complaint with support (Katie) and even with explaining this fraud they refuse to give me a refund. Worse I feel my identity was violated. Do not use this company.

I was given a gift subscription that I was unable to redeem in 2020, because I refused to give sipsby my credit card number. The gift giver tried to intervene and Katie emailed me instructions on how to bypass the credit card requirement. The instructions did not work. She sent another set of instructions, they failed to work. It is now 2022 and the gift giver has reached out to Katie once again to help. This has been way too difficult. Gifts should not require credit card info nor should this process be so complex.

I received a gift for a 3 month subscription for my birthday in October 2021. I thought it unusual that I had to add my credit card information in order to redeem my gift. I received my October, November and December gift boxes. I received an email in January that my new box was on its way. When I tried to cancel the order and stop the subscription, I was told it was too late and was charged $16. During email conversations with Katie, she said to put RETURN TO SENDER and mail it back if I wanted a refund. That was over 2 months ago and no credit or response to my emails. I have never dealt with a company that requires a credit card to redeem a gift subscription. This is an unfair business practice.

If I could give this company zero stars I would. Don't waste your time or money here. They are misleading about their products and the gift code. Their website is so poorly designed and does not function properly. I am frustrated, disgusted and annoyed that I have had to spend so much time with "customer service" only to find they had misled myself and the rest of their customer. Stay away from this one.