Simply MacReviews of simplymac.com

SimplyMac is a scam website. Please make sure to take your business elsewere.

Horrible customer experience. On November 11 2021 I ordered 2 of the new iPads from Simply Mac as Christmas gifts. My credit card was immediately charged (most companies wait until the item ships to charge you). There was no indication of whether the iPads were in stock so I emailed the orders email on 11-13 and promptly received a reply saying that they were on back order. Since then I have received ZERO communication. My account shows that the order is unfulfilled. I have sent multiple requests inquiring about the order and asking that it be cancelled. I am getting no response. Not even a message say my email has been received. When I call the customer service number there’s no way to talk to a person as I’m sure you know. Yesterday I went to a retail store only to be told they couldn’t help me with an online order. So here we are on 12-28. I have a large charge on my credit card made 11-11, no iPads and no response from multiple inquires.

DO NOT BUY! They sent me a Mac book pro that was locked and belonged to a school.

Guess I should have read the reviews before using the Simply Mac on St Simons Island, Georgia. A simple screen replacement could not be done in the office so they had to order a whole new phone. Great! I get a new phone. Wait.....I get a BLANK new phone as they didn't back up my phone correctly. All of the information on the phone, including irreplaceable photos..."I am sorry there is nothing we can do, " says Chandler the "operations manager."

I would like to give this business a 0 star review but it's not possible! I guess I can say that the store was clean. They charged me $80 to run a diagnostic on my daughter's MacBook Air an backed it up with a thumb-drive I provided, said they had done all they could when picked up. The computer would not turn on when we got home. After about 45 mins, it finally came on only to shut down unexpectedly after a few minutes (original problem). Apple store in Birmingham fixed the computer overnight(no charge due to AppleCare+,of which SimplyMac was aware). When my daughter attempted to reinstall data from the thumb-drive, she discovered that SimplyMac as applied a password to the drive without telling her resulting in another hour or two trying to reinstall her data! Basically all SimplyMac did was charge me $80 to keep the computer for 2 days and return it in worse condition than when they received it! STAY CLEAR of SimplyMac! They imply that they can repair Apple products but clearly they cannot! A TOTAL RIPOFF!! Unless you enjoy giving money away, DO NOT take use this store for any service related issue! SHAMEFUL!!!!!!!!!!!!! This review is also posted on YELP.

I try to get my phone repaired on jun 28 it is now july 15 still do not have my trade in, but they made sure to take my 99 dollars at the beginnin. It Has been a truly terrible experience. do not. One here if you want Efficiency. do not cone here if you value your time. Do not come here if you expect to have updates if something is 3 weeks late. Do not come here if you want anything other then excuses

I would give this company zero stars if I could. I preordered an iMac 2021 model for $1700. This is a really big purchase for me, and I saved a LONG time to be able to afford to purchase this. After ordering I was informed that they consider this to be a special order and that it will take 4-6 weeks from the date of the order to ship. I am currently sitting at a couple days shy of EIGHT weeks. When I ask about a shipping timeframe I get told that they have no idea, that it is fulfilled by Apple. So I ask if there is someone there that I can contact to get an ETA - and am told that they don't have that information. Really? You ONLY sell Apple products but you don't have a contact at Apple? Finally got ahold of someone at the corporate level who AGAIN tells me that they have no idea when my computer will ship, but that if I want to cancel my order and be refunded to email them at a certain email address - and now they are ignoring me. I have no money, no computer, no answers. I am getting ready to file fraud charges soon if I cannot get a response from them. EDIT: Computer FINALLY arrived this past week. No updates to the tracking happened along the way, so it was sheer luck that I was home to accept delivery. DHL apparently contracts out for drivers, gentleman who delivered was nice enough, but was quite elderly and nearly dropped the computer getting it out of the back of his car.... SIGH...just an absolutely awful experience from start to finish, but at least I did get my computer.

Upon receiving my macbook from an online purchase, I found the USB ports did not work. I contacted their support via email and was told I could use a Simply Mac store for my repair, that was 1 hour away. I booked an appt for Sunday at noon. Upon arriving, I saw the store was closed and new hours were posted on the door stating they open at 1. No one cared that their system allowed this mistake. They could not find my online order since their online and store systems do not sync. They said it could take 3 weeks for my repair because they'd have to contact corporate for approval. When I went to pick up the repair, they tried to make me pay for it. After a long conversation, they found a note in the system saying it was covered under warranty. Since distracted by the fee conversation, I did not check the USB before making an hour trip back home. The macbook was not repaired. I've attempted contacting their support again and they will not reply. Terrible experience and I highly suggest you do not use their service.