Laura M.
Customer Service Needs Improvement
Update: The company is sending a lid now. Since I really like the cup I received, I am changing my rating. I am taking off 1 star because they didn't just send a lid from the beginning. I received a cup with a lid that had cosmetic damage. All I wanted was a replacement lid. Apparently, they won't do that. They offer a credit for an amount less than it costs to order the replacement lid. They were responsive initially, but now I haven't heard back from them. No partial refund, no replacement lid.



