SimpleReviews of simple.com

Don't answer!! Customer service is terrible.

They trick you to sign up for a wekk for 1 dollar and then you are stuck. A few days after they have drawn 90 dollars from your account and they will not answer your e mails. I had to call the bank and change my card and close the old one since they will keep charging you.

Went through correct process to cancel subscriptions… thought all was fine until after my subscription ended they again took $51.99 out of my account…. In my settings it says subscription canceled after 3 months was up (31st of March) payment was taken out 2nd of April. So dodgy. DONT USE THIS COMPANY

STOP and THINK. I have examined the app and the service. The info-mercial is compelling but there is nothing really magic here. Eat less and exercise more. During "induction" there is a "questionnaire", that when completed fills you with hope - which is all they are selling. If only you buy their program, you'll lose weight. Truth is, weight loss is work. If you are a fan for entering your every morsel of your life into your phone, this STILL isn't worth it! Buy a gym membership. They offer you a "trial period" then jump the gun to charge you a hefty full price. Then the fight is on to get a refund if you cancel. I'm working with Pay Pal and hoping for the best. Per Trustpilot guidelines: Full documentation available for review.

I too wish I had read the reviews before trying the app. It took literally weeks for me to receive a response once I contacted them. I was charged twice and received no free trial. They tried to tell me one of the charges was for a PDF workbook which I never received. I felt like it was a huge hassle and I just wasn't being heard. The app isn't that great; don't bother, there are much better apps.

App is not as user friendly as stated. Charged me 48 dollars for the workbook which is not at all customized as stated. Thought I was signing up for a year. 92 dollars for three months? Noooo?

Wish I would have read more reviews on Simple. I signed up for the 7 day free trial. Was charged for subscription.The very next day I contacted them to cancel. Very quick response to cancel, but have tried contacting 3 times to get my refund. They are not so quick at responding now! Don’t do it!!!!!

I'm giving a 1 star review not because of the product itself, but because their online sign up process routinely charges for a full year subscription when the buyer only wanted a 7 day trial. A scan of the other Trustpilot reviews for Simple shows this to be the case. I can't be certain if this is Simple's intention or if some poor Simple person responsible for their website maintenance failed to notice all of these 1 star reviews and failed to fix this awful mistake. I really wanted to use the trial. I used Noom in 2019 and it worked so well I lost 35 pounds in a little less than 3 months. But over the last 3 or 4 months I added back 13, so I responded to Simple's email and took their quiz. The email didn't appear to be a scam, and the nature of the content of the quiz reminded me of my positive experience with Noom. So I agreed to the 7 day trial for $9.73. But then, the phone alert that my card was charged for that amount, was followed immediately by an alert that it was charged again for $59.40. I'm inclined to believe someone at Simple simply screwed up, because the iPhone App Store rates the app highly. I can't imagine that rating if customers signing up on the app experienced the same problems as we online customers. It's beyond me why Simple would continue to let their quiz bilk their online customers.