SimpleReviews of simple.com

Simple is not so simple. Photo deposits constantly rejected for no reasons. Customer service just claims they are suspect and can't explain further. They also tell me to go to the issuing bank and cash it. Ha, go to another bank ... Gee thanks for the tip. I will take the advise and move accounts.

Simple is keeping my money, blocked my card and wont respond to my messages. STAY AWAY FROM SIMPLE

Simple has caused many hardships. Some people have become homeless, and can't access their: disability, social security, stimulus, child support payments, paychecks, unemployment benefits. Simple is ruining lives by locking and closing one bank account at a time Simple is not a bank. Simple is a mobile Application, and horrible service Simple randomly blocks account access, closes down accounts. Choose a real bank. Simple is a prepaid account Partnered with BBVA

One star is one too many for these guys. What they call customer service SIMPLY sucks. I disputed a charge of an order from a restaurant as we didn’t receive more than half our order. I provided screenshots from the delivery driver apologizing and stating he’d pick up the other items and deliver them. Needless to say another half hour passed and nothing. I sent screenshots of my communication with the delivery service and restaurant to show I took every step to resolve the issue. After more than two weeks of them asking for additional info, which I always provided I was told they can’t help as they have no process in place for something like this. These guys are awful and I’d recommend using someone like Chime hows service is amazing.

Horrible bank that's not military friendly. They have no clue how the military works when it comes to APO/FPO/DPO addresses. They want letters from commanders, orders showing addresses, and etc for members deployed. They don't realize that's it's nearly impossible to get memorandums signed by commanders instantly and that it has to go through a long process just to get to the commander. Additionally, they don't understand that my deployed UIC's won't list the overseas location but the units home station. Complete clowns, stay away at all cost! Good app with management and employees that's clueless regarding how the military actually works. These clowns don't even accept EIP (Economic Impact Payments) that's US Treasury Checks......

This bank has no accountability when it comes to mistakes made. Not only did they overdraft my account by almost $20K when trying to buy a house, they lost the closing check and couldn't meet any request to receive the check at an earlier time, even when I offered to pay for the more expensive checking. You will never be able to speak to a manager. It isn't allowed for some reason, meaning that you will never speak to someone that can actually get anything done. Every response is, I will communicate this to the appropriate team. I've never dealt with a more unprofessional company that has caused more issues with any process than I have with this bank.

Originally selected this bank as a budgeting tool via a shared account with them. Unfortunately, there was no way to assign transactions that were paid for to the expenses that we listed within our budget. The safe to spend amount always read zero no matter what the available balance actually was. Extremely complicated experience and anything BUT simple. Customer service was also extremely incompetent and negligible, the first call being for 1 hour with no solution, the second call being a half hour long and to be hung up on. I'm throwing in the towel and will not be coming back.

Dear Simple, This letter is meant to be read by everyone at Simple. Let me begin by saying I've been using simple to save for the past month now, and I inexplicably have nothing positive to say about the app. Let's simply put it as being a pain in the rare to used. Firstly, the app won't allow me to use it on multiple phones at ones without it logging out over and over again and asking for verification code every time it logged out. Secondly, it takes a generation to transfer money from your bank to simple. In my case, it took a week or more to see the money appear in my account. Which is just ridiculous! Traditional Banks are immediate or take up to two days maximum. However, those are not my frustrations ooh No. The utmost worst part about using Simple app is trying to engage a transfer from your bank that has already been linked to simple. I tried transferring money from my bank to my protected Goal account which in itself is as complicated as it gets. I cannot transfer money directly into my protected Goal account, because there isn’t an option that says transfer money to protected Goal. Moreover, I'll receive error messages after error messages trying to transfer money to Simple from my connected bank account. I thought it was the mobile app so I tried on my computer but the same error message persisted. I disconnected my bank in a desperate effort and relinked it again and got the same result. My last result was to write this letter to simple customer service who themselves are also a major problem. They usually take a week to respond to your message and won’t answer your call when you do call. You’ll be greeted by an annoying robot that won’t quit talking. This is far worse than traditional banks. Why Simple If you’re this complicated. And why be complicated if you’re in the business of dealing with people’s money. I have had it with Simple, I couldn’t be any more annoyed!