Simms Fishing ProductsReviews of simmsfishing.com

The sole practically fell off of my Simms wading boots. Returned them for repair. Received a letter along with the unrepaired boots telling me the boots were “beyond their useful life”. Been buying Simms products for 20+ yrs. No more! They are no longer the customer service oriented company they once were.

Always wanted to get a pair of Simms G3 boots even though I dont fish that much. Just thought the quality and reputation had them as market leaders. Finally was able to get them but... 2nd time wearing them (16 months after purchase) and the woven material over each toe split. Returned to FishCity who contacted Simms. No respect for the customer, no regard for their reputation, and no real concern about lack of quality. Dismissive attitude was just one of "Don't really care, it's outside the 12 month warranty, irrespective of only having been worn for 7 hours total." Good customer service generates trust, confidence and leads to lifetime brand advocacy from the voice of customer. Dismissive customer service by Simms degrades the overall fishing experience. With as much passion I have for the sport, their cavalier attitude and total lack of responsibility for their premium product will likely see me bring that level of energy, flip it, and becoming their worst brand ambassador at every possible opportunity. Not something I had ever thought I would do. My ideal is to work with Simms to find a fair and equitable solution, but they genuinely appear to not respect the customer at all. Pity as customer advocacy through word of mouth is a veritable gold mine for their business future.

Bought a pair of g3 waders. After unboxing I notice threads were loose on the gravel guard seem which created a hole. I was told to pay to mail them back so they could “repair” them. THESE ARE BRAND NEW WADERS! customer service is absolutely garbage. Simms only cares about taking your money. Those waders should have been replaced right away no questions asked. Will never buy another SIMMs product again.

Jeg købte nogle simms åndbar waders plus vadestøvler, i håbet om et stærkt mærke , men nu står jeg tilbage med et produkt som er blevet sendt ind da jeg ikke kan forstå at en så dyr waders plus vadestøvler ikke kan holde bedre. Har kun brugt dem ved åen og skyllet dem hver gang. Men simms sender dem retur og siger de er opbevaret forkert og der er mug i. De er så i stykker at de ikke kan reparer dem og ikke vil bytte dem. Men har stadig garanti på dem. Så kan slet ikke anbefale simms.

I bought the pro bibs from Simms thinking they would be high quality. Second time using them the zipper broke off and would not work again. Customer service was terrible. Waited for a month to get the bibs back. Six months later the crotch section blew out. Sent the bibs back again and they "repaired best as they could". We will see what that means but now the item is flagged and cannot be repaired again. I will never buy a Simms product again.

I ordered g3 wading boots and fraud department canceled my order I called customer service and canceled my order and then reordered as requested by customer service representative. Meanwhile I haven’t got my money back from first canceled order and now they canceled my reorder and now I’m waiting on 700 $ for items I’m not going to receive. Furthermore I asked for some sort of compensation and nothing can be done .So much for caring about a customer that spends thousands. I will be switching my wading gear to a company that’s gives a crap about there customers .

I bought a pair of G3 waders online from one of their dealers based on the size chart Simms recommends. Turns out they were too big. When I asked to exchange for a smaller size, the dealer was not able to as they no longer had the size I needed. I called simms for help and they told me they would not exchange “a product not bought from them”. I could not believe it. Brand new with tags and simms won’t exchange for another resize. Last thing I buy from them.

Sent pictures of the seams coming apart on my waterproof jacket- all I got was “send it back to us to see”. Really not much to see- pretty obvious- very unsatisfactory- “ standing behind your product “