Simidola HairReviews of simidola.com

Response from Simidola HairMay 23, 2024

Hi, We sincerely apologize for the disappointment you've experienced with your recent purchase. We strive to provide products of the highest quality and customer service that exceeds expectations, and it's disheartening to hear that we've fallen short in your case. we want to assure you that our product is 100% human hair,Human hair is different from other wigs, it is more natural to wear, more like our own hair, but it is the natural growth of the donor's hair, it is more delicate, and the requirements for care are higher. usually hair once been collected from donors it will be dry easily if it can't continue getting nutrition. After that it will be shed or tangle if we can't continue to deep condition these hair with conditioners in our daily life. As for your feedback about negative reviews, we value all customer input, whether positive or negative, as it helps us improve our products and services. We will look into our review policies to ensure they align with our commitment to transparency and accountability.

Response from Simidola HairMay 23, 2024

Dear valued customer,i am truly sorry for this unpleasant shopping experience.before shipping,every wig has been checked carefully by our workers and machine,you can measure it by a ruler(Curly hair need to straighten from head to end),we can 100% guarantee this wig has its right length.i am sorry that it couldn’t reach out your expectation. As for your feedback about negative reviews, we value all customer input, whether positive or negative, as it helps us improve our products and services. We will look into our review policies to ensure they align with our commitment to transparency and accountability.

Response from Simidola HairMay 23, 2024

Hi, We sincerely apologize for the disappointment you've experienced with your recent purchase. We strive to provide products of the highest quality and customer service that exceeds expectations, and it's disheartening to hear that we've fallen short in your case. We understand your frustration with the quality of the hair and the difficulties you've encountered in attempting to return the unused bundle. Our intention is always to address customer concerns promptly and fairly, and we regret any inconvenience caused by the problem during the convenience. we want to assure you that our goal is to ensure every customer is completely satisfied with their purchase. We would be more than willing to facilitate a full refund for the unused bundle according to our return policy. As for your feedback about negative reviews, we value all customer input, whether positive or negative, as it helps us improve our products and services. We will look into our review policies to ensure they align with our commitment to transparency and accountability.

Response from Simidola HairApr 16, 2024

Dear valued customer,i am truly sorry for this unpleasant shopping experience.Your order will delivery on 18th~

Response from Simidola HairMar 22, 2024

Hi Henrietta, Thank you for your feedback❤ We understand and we are so sorry about this we're support Free Customized Cap size wig,our normal Cap size is 22.5inch,so if your head in other size,we also can free customized the size for you,just leave us a note~ We hope that you have a good day

Response from Simidola HairFeb 17, 2024

Hi,dear,pls tell us what's your order number?we will check it for you~