Simidola Hair Reviews | Read Customer Reviews of simidola.com

Simidola Hair Reviews | Read Customer Reviews of simidola.com

Simidola Hair reviews

Showing 39 reviews with 1 star · Clear filters

keishia B.
Nov 19, 2024
I definitely advise against buying…
I definitely advise against buying here! The wig is nothing like advertised. The hair is very thin, of poor quality, with sparse ends, and the lace is bald at the front. I received it yesterday and immediately packed it back in the box to return it. After some email communication, they told me I would have to cover the shipping costs myself, claiming that the quality isn’t an issue – which it definitely is. They even asked me to remove negative reviews. If you ask me, 0/10 – zero out of ten. I wouldn’t recommend it at all!
Response from Simidola HairNov 20, 2024
We sincerely apologize for the disappointment you've experienced with your recent purchase. We strive to provide products of the highest quality and customer service that exceeds expectations. Our hair density is made according to the hair length and weight ratio on the market. The density is sufficient and there is no problem. The wig worn by the models on our website are all restyled by themselves, which is very easy to operate. Please contact our customer service email and send us your order number and then record a video about weighing the wig, so that we can accurately confirm the wig density problem. Thank you for your cooperation~
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Vattern C.
Nov 1, 2024
There is no returns as stated on the website.
For almost a month now I have been in contact with the company about initiating a return and they have refused to reply me. They asked me for multiple videos & pictures which I have provided. It states on their website clearly no reason return, I explained the reason for my return. The hair density did not correlate with what I was expecting. It is very pricey for that density. The wig cap and all is quite good especially as I wear glasses but the hair itself is light in comparison with what it shows on the model. This company needs to be more clear and open about their returns if they do not want that. There is clearly a mistruth on the website. They use images of African American women influencers to lure you into thinking it’s an American and trustworthy website. I have learnt my lesson never again. What I will make sure to do is warn other women do they don’t fall victim.
Response from Simidola HairNov 4, 2024
We sincerely apologize for the disappointment you've experienced with your recent purchase. We strive to provide products of the highest quality and customer service that exceeds expectations. Our hair density is made according to the hair length and weight ratio on the market. The density is sufficient and there is no problem. The wig worn by the models on our website are all restyled by themselves, which is very easy to operate. Please contact our customer service email and send us your order number and then record a video about weighing the wig, so that we can accurately confirm the wig density problem. Thank you for your cooperation~
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Emma
Oct 6, 2024
7 days after payment no update
7 days after payment no update. Shipment has not been sent yet. Would like my money back. Is this a scam?
Response from Simidola HairOct 17, 2024
We apologize for any inconvenience caused, and we appreciate your patience and understanding as we work to rectify this situation.😊 During these time, we have holiday of National day, so shipping company also close. Once we backed, the package had been shipped out within 24 hours. Thank you for your feedback~😊
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rosa
Sep 14, 2024
Als FRAUDEUR bestempeld
Ik heb een pruik besteld want ik had m nodig voor een evenement. Nou is mijn pruik niet aangekomen, waarschijnlijk ligt het aan Fedex. Hele tijd van het kastje naar de muur gestuurd en contact verloopt ook heel moeizaam. Nou kreeg ik van FedEx te horen dat Simidola mij niet verder kan helpen prima maar ik wordt meteen bestempeld als FRAUDEUR. Als ik dit wist dat ze zo snel over hun klanten denken, had ik niet weer dezelfde pruik besteld omdat ik het echt nodig had.Ik loop al weken met ze te mailen, vorige een mail verstuurd en nu reageren ze niet meer. Heel onprofessioneel dit. Dat er een reactie wordt gegeven prima. Maar kom niet met loze beloftes en hartjes in teksten. Want jullie weten zelf dat jullie niks gaan doen en er al vanuit gaan, van wat ik hierboven heb benoemt. Nu dat ik gedwongen alsnog moest betalen ivm hogere kosten willen jullie mij gaan helpen na alle maanden. Denken jullie dat zelf Simidola???
Response from Simidola HairOct 18, 2024
Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work to rectify this situation.💓 May I know your order number? So we can confirm what's the problem with the package. We will contact FedEx to investigate the package and solve this problem. Plz contact us through service email. Thank you for your feedback~💓
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Loubaingnigni F.
Aug 8, 2024
J'ai pas reçu la même commande que j'ai…
J'ai pas reçu la même commande que j'ai vu sur la vidéo , j'ai payé cher pour une perruque sans dentelle. Le volume atteint même 250 du n'importe quoi
Response from Simidola HairAug 9, 2024
Nous nous excusons sincèrement pour la déception que vous avez ressentie lors de votre récent achat. Nous nous efforçons de fournir des produits de la plus haute qualité et un service client qui dépasse les attentes. Parce que nos vidéos modèles sont tous les résultats après avoir été relookées par nous-mêmes. Et c'est très simple à faire. Veuillez nous envoyer un e-mail à l'adresse e-mail de notre service client pour nous informer de votre numéro de commande, et nous résoudrons le problème en fonction de votre commande.
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Eli Z.
Jul 25, 2024
Very sceptical
The wig was already cut and that’s fine but the whole wig doesn’t have any combs to it and the cap just doesn’t fit. I try to test worn hair but but It’s wide open in the back. There’s more of the cap that covers my ears then lace they already have cut. I’m very disappointed.
Response from Simidola HairJul 31, 2024
We sincerely apologize for the disappointment you've experienced with your recent purchase. We strive to provide products of the highest quality and customer service that exceeds expectations.💓 We have 3 cap size to choose on our website. And the unit can adjust with the elastic band. The glueless wigs are including some combs. Would you like to contact our service email to send the pictures of the unit details and order number? We will try our best to solve the problem.💓The glueless wigs are including some combs.
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Alisha
Jul 16, 2024
Impossible to get a refund/return.
I have been trying to return the unit for 3 weeks. It’s almost impossible as they keep suggesting I keep the unit versus sending me the address for my refund. They left me no choice but to dispute the transaction with my credit card company due to this. Will never order from the company again.
Response from Simidola HairJul 17, 2024
We sincerely apologize for the disappointment you've experienced with your recent purchase. We strive to provide products of the highest quality and customer service that exceeds expectations.💓 Please reach out to our customer service team with your order number so that we can investigate this matter further and find a satisfactory resolution for you. Your satisfaction is important to us, and we're committed to addressing your concerns promptly and effectively.
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Natalie Y.
Jun 24, 2024
Stay away from company scam
I purchased two wigs, one supposedly with 200 density and the other with 180 density. Both wigs appeared to have approximately 150 density. The wigs were too small for my head and had a strong fishy odour. I tried washing them and sewing in additional hair to fix them, but the wigs were so small they damaged my hairline. The hair quality is nothing like what is shown in the commercials or by the influencers. If you want a sparse hairline or to smell like fish, purchase these wigs. I do not recommend these products and advise ignoring social media marketing. STAY AWAY FROM THIS COMPANY
Response from Simidola HairJun 25, 2024
Hi, We sincerely apologize for the disappointment you've experienced with your recent purchase. The wig density is according to the length to match weight, and it is different to distinguish the density between different. Plz give me your order number to check the weight of the wig. The normal cap size is 22.5, and we can customize cap according to your requirement. Our reviews are 100% authentic and are shared by our customers after receiving our hair. We will also continue to improve our product quality and service to give you a better shopping experience.
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