Simidola HairReviews of simidola.com

I went on vacation with My fiets wig what i order . It dient last a month and The hair is comming out of The lace.

Sorry for the 1st review ( I have deleted it) My hairdresser fixed it for me and it looks amazing now. Thx

Horrible communication!!!! I've emailed them 5x to return my order. I'm still waiting on a response.

Have not received wig yet. I ordered from Simidola because of the express shipping (3-5 businessdays). Ordered Feb 1, 2025 will not be here until February 14, 2025

I ordered a wig that looked amazing in the advertisement, but unfortunately, the one I received doesn't look the same at all. The color and style are completely different from what I expected, which was really disappointing. I tried to return it by following their instructions and sent an email to customer service, but I haven't received any response. It's frustrating because I just want to resolve this issue and get a refund. Overall, I'm really dissatisfied with my purchase and the lack of support from the seller. I wouldn't recommend this product based on my experience. I hope they improve their customer service in the future.

Usually I find their service excellent and I haven't had issues with cancelling orders before and I always get quick replies, I wanted to cancel this time as the wig won't be ready for when I need it. They've taken 24 hours or longer to reply to my messages this time, and only replied straight away after telling me I absolutely could not cancel this time...this is very dishonest and I feel like I've been ignored because they don't want to cancel. I've never had a wig from them take so long to dispatch, even if it is *customised* they've never taken longer than 2 weeks, this one isn't expected until the middle of next month! It's such a shame as I order usually every month or two, I will be taking my money elsewhere in future.

Item not received at my address- Sent elsewhere

This company has a lot of gurutubers who never spent a dime but speak highly of their wigs so how can they be trusted. I found this same seller on Aliexpress platform and they had a few wigs low priced on the site's 11.11 & ongoing Black Friday sale so as a first time buyer I decided to give them a try. After paying and waiting over a week now for my order to be processed I contacted the seller who blatantly lies saying the wigs are out of stock when in fact they just don't want to process my orders because of the price I paid. We all know that whether it was a glitch/error it is the sellers responsibility to honor the price as displayed however on this platform they will NEVER take accountability as it only protects its Sellers not Buyers and customer service hotline is so auto generated in their response you are indirectly asked to take fault of the issue reported on the seller's behaviour. Simidola creates false comments under their products and know it's not a real customer review but them trying to up the rating for each of the wigs. Ali platform have no good morals in admitting that the seller was responsible for the price advertised (even with your evidence of screenshots) and instead they will go with what the seller states i.e. wig out of stock so cancel. How can an item be out of stock when if you click on the same exact link it takes you right back to the same item with all of the selection still available in comparison to what you would have already paid for but the seller racked up the price by that point. What a lying bunch of unethical, business people. Ali platform CS agent and their senior team will never insist the seller to ship your items for what you paid because they too is in the skulduggery. I further warn only to buy if you have nothing to lose because with regards to defect product(s) received, most of the time you are asked to ship back which cost you way more than what you paid for the item(s).